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Get Ready for Corporate Charm School: Etiquette Classes Are Coming to the Workplace and They're Looking at You, Gen Z More than half of the companies surveyed said there are plans to offer etiquette classes by 2024.

By Sam Silverman

Key Takeaways

  • Companies are implementing etiquette classes to help Gen Z with "soft" skills and learn proper workplace standards.
  • 60% of companies surveyed said classes would be required.

Opinions expressed by Entrepreneur contributors are their own.

Etiquette classes are coming to the workplace.

But unlike traditional classes that teach how to curtsy and fine-dining fork placement, these classes offer help with "soft skills" like writing professional emails, appropriate in-office banter, and dressing for a professional environment.

According to a new survey of 1,548 business leaders by Resume Builder, 45% of companies are already offering these kinds of classes while 18% plan to implement such classes by the end of 2024.

More than two-thirds of companies that are already offering etiquette classes have said the classes have been "highly" successful.

RELATED: 8 Zoom Etiquette Rules Everyone Should Follow

"In our view, office etiquette training is vital, not only for newbies but for everyone on the team," said Co-Founder and CEO of FormsPal, Mike Chappell said, per Resume Builder.

Those surveyed said Gen Z could use training on how to be more professional in the workplace and help others reacclimate to workplace life after the COVID-19 pandemic, which forced us to incorporate remote work and new ways of communicating in the work world.

When asked why these classes are needed, some of the write-in responses included:

"The younger employees needed help with general office etiquette."

"Some staff started wearing 'very casual' clothes to work that were just not professional in appearance."

"There were increasing complaints of a hostile work environment and complaints from patrons about the behavior of certain employees."

While 60% of companies surveyed said they would require etiquette classes for all employees, 19% said they would only require it for certain employees, 10% of which will target new college graduates and employees ages 18-27.

RELATED: 6 Things Gen Z Employees Want Their Managers to Know About the Workplace in 2023

However, these corporate etiquette classes come with a cost. According to Business Training Works, which offers business etiquette courses and workshops, it charges $14,100 for a two-day on-site training session for only 36 employees. Prices for online courses range from $50 to $250 and allow for 500+ employees to take the class.

Despite the lofty fees, some of Business Training Works' clients include Adobe, Chevron, Disney, and Johnson & Johnson.

Sam Silverman

Content Strategy Editor

Sam Silverman is a content strategy editor at Entrepreneur Media. She specializes in search engine optimization (SEO), and her work can be found in The US Sun, Nicki Swift, In Touch Weekly, Life & Style and Health. She writes for our news team with a focus on investigating scandals. Her coverage and expertise span from business news, entrepreneurship, technology, and true crime, to the latest in entertainment and TV news. Sam is a graduate of Lehigh University and currently resides in NYC. 

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