You can be on Entrepreneur’s cover!

Customers Heartwarmingly Rally Behind Chick-fil-A That Is Shuttering Its Doors Amid Labor Shortages: 'We, the Community Are 100% Behind You' An Alabama location of the chicken chain announced that it would be closing its dining room in an effort to not overextend employees.

By Emily Rella

entrepreneur daily

Cindy Ord | Getty Images

It seems that virtually no industry has emerged unscathed from the coronavirus pandemic, but the restaurant industry was perhaps hit the hardest.

Even major fast-food chains struggled with shuttering or temporarily closing locations and indoor dining, and it looks like those struggles are still ongoing.

One Alabama location of beloved chicken chain Chick-fil-A announced via social media that it would be closing its dining room amid labor shortages.

But instead of angry mob mentality complaints from customers, residents rallied behind the team and the decision to put employees first.

Related: Man Finds Out His Voice Is Being Used for a Message Over KFC Intercom

Norman Dull, operator of the first location in Madison, Alabama, posted a notice to the restaurant's Facebook page late Saturday evening sharing the news.

"The restaurant industry has suffered from a hiring perspective during the pandemic, and unfortunately Chick-fil-A is not immune to this labor shortage," Dull wrote. "Unfortunately, because of this issue, we are having to temporarily close our dining room, turn off our mobile curbside ordering option, as well as our mobile carryout option. This was done to help reduce the stress on the team members we currently have but also to be able to still provide you with the Chick-fil-A experience you expect, just through a limited venue."

Dull continued to praise employees. But admitted that they are "overextended" and "tired" before sharing that the location would still have its drive-thru open.

Dozens of customers took to the comment section to praise Dull and his team for the decision to put its employees first.

Related: 'How is This Possible': $29 Custom Starbucks Drink Has Baristas in Frenzy

"We, the community are 100% behind you," wrote Amy Farr. "We hope you get can get back to being fully open soon but YOU ALL have set a high precedent for all employers to take care of their employees!"

"Norman we know that you always take care of your employees no matter what happens," said Bridgette Finlaw. "This is just a bump in the road and I know CFA will come out stronger in the end!"

The post has been shared over 160 times and garnered over 425 reactions, with customers calling the Madison location the "best store around" and thanking Dull for the quality of his staff.

The Madison location will host open interviews on Tuesdays from 9 a.m. to 11 a.m. and 2 p.m. to 4 p.m. Prospective candidates can also apply online via Indeed.

The chicken chain reportedly generated a net revenue of $842.76 million last year.

Related: Metal Band Takes Over Wendy's Drive-Thru With Bizarre Performance

Emily Rella

Entrepreneur Staff

Senior News Writer

Emily Rella is a Senior News Writer at Previously, she was an editor at Verizon Media. Her coverage spans features, business, lifestyle, tech, entertainment, and lifestyle. She is a 2015 graduate of Boston College and a Ridgefield, CT native. Find her on Twitter at @EmilyKRella.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Side Hustle

He Took His Side Hustle Full-Time After Being Laid Off From Meta in 2023 — Now He Earns About $200,000 a Year: 'Sweet, Sweet Irony'

When Scott Goodfriend moved from Los Angeles to New York City, he became "obsessed" with the city's culinary offerings — and saw a business opportunity.

Data & Recovery

Better Communicate Data with Your Team for $20 with Microsoft Visio

Visio features a wide range of diagramming tools that can support projects across all industries.

Growing a Business

How To Leverage Social Media to Optimize PR Success and Increase Your Brand Awareness

Entrepreneurs can establish authority and trust in their industries through the strategic use of social media, leveraging platforms for podcast appearances, guest posts, and consistent, quality content that aligns with their brand's mission.

Science & Technology

AI Will Radically Transform the Workplace — Here's How HR Teams Can Prepare for It

HR intrapreneurs are emerging as key drivers of AI reskilling, thoughtful organizational restructuring and ethical integration, shaping an inclusive future where technology enhances both efficiency and employee development.

Business News

Some Costco Stores Are Now Selling a Frozen Item That Looks Just Like a Trader Joe's Fan Favorite

The Frozen Kimbap is a Trader Joe's cult favorite, and now a version can be found at Costco, too.