Get All Access for $5/mo

DoorDash Is Now Warning Customers to Expect 'Slower Delivery' Times If They Don't Leave a Tip The new pop-up warning is being "pilot" tested, according to a spokesperson for the company.

By Emily Rella

Opinions expressed by Entrepreneur contributors are their own.

If you've ordered food from an online delivery platform or app, then you know tipping ahead of time doesn't allow diners to factor in their experience before deciding on an amount.

That's why some places allow customers to change a tip within 24 hours of getting their order. DoorDash, however, seems to be taking things in the other direction — tip or don't expect good service.

Currently, customers on DoorDash can custom add any amount that they want for tip by typing in the amount at checkout.

Now, the company is testing a pop-up alert that warns customers who decide not to leave a tip that their order might take longer to be delivered.

The new pop-up warning being issued across the DoorDash platform (via DoorDash)

"Orders with no tip might take longer to get delivered — are you sure you want to continue? Dashers can pick and choose which orders they want to do," the warning on the payment screen reads. "Orders that take longer to be accepted by Dashers tend to result in slower delivery."

Related: Viral Video Shows Workers Not Taking Deliveries Without Tips, Sparks Debate: 'We Can Pick and Choose'

A DoorDash spokesperson confirmed the new pop-up messaging to The Verge as a "pilot" test.

"As independent contractors, Dashers have full freedom to accept or reject offers based on what they view as valuable and rewarding," spokesperson Jenn Rosenberg told the outlet. "While the vast majority of customers do leave a tip, offers that don't include a tip can be seen as less desirable – this impacts our entire community, leading to longer wait times for customers, orders sitting longer at merchants, and less value for Dashers."

In June, DoorDash became the first app-based delivery service to offer an hourly pay option for its drivers instead of only having the option to be compensated for each delivery completed.

The company reported strong Q3 2023 earnings on Thursday, earning $2.2 billion in quarterly revenue and 543 million total food delivery orders, an impressive 24% increase year-over-year.

DoorDash was up just under 16% in a 24-hour period upon the news of the company's earnings.

Related: Doordash Is Starting an Hourly Pay Option for Drivers — Up to $19.50 an Hour

Emily Rella

Senior News Writer

Emily Rella is a Senior News Writer at Entrepreneur.com. Previously, she was an editor at Verizon Media. Her coverage spans features, business, lifestyle, tech, entertainment, and lifestyle. She is a 2015 graduate of Boston College and a Ridgefield, CT native. Find her on Twitter at @EmilyKRella.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Science & Technology

Use This Framework to Successfully Integrate AI Into Your Business Operations

Here's how to ensure both innovation and compliance when using AI in your organization.

Growing a Business

Why Business Owners Should Streamline Their Operations Now for Success in 2025

As the holiday season and year-end approach, business owners face heightened operational demands, from inventory management to spend control. By streamlining these processes and partnering with flexible suppliers, businesses can maintain efficiency, meet customer needs and focus on growth while navigating this busy period.

Growing a Business

5 Effective Strategies to Boost Your Business's Online Presence

Boosting your online presence in 2025 is the key to success for businesses looking to grow. Working on your branding and reputation management is important to drive more sales and improve conversion.

Leadership

Why Your AI Strategy Will Fail Without the Right Talent in Place

Using fractional AI experts through specialized platforms allows companies to access top talent cost-effectively, drive innovation and scale agile strategies for growth.

Marketing

He Pitched His First Business at 12 and Sold a Company for 8 Figures When He Was 23. Here's This Gen Z Marketing Expert's Next Big Move.

Griffin Haddrill built a marketing empire working with artists like Justin Bieber and Lil Nas X. Learn how he tapped into Gen Z's digital culture and turned viral campaigns into a business model.