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Amazon Users Report Receiving Mysterious Gift Card Emails, Sparking Scam Worries Amazon customers were puzzled when they received multiple unexpected gift card purchase confirmation emails for transactions they never made.

By Madeline Garfinkle Edited by Jessica Thomas

Key Takeaways

  • The users raised concerns on social media about potential data breaches and scams.
  • Amazon acknowledged the issue and clarified that it was a system error, not fraudulent activity.

Opinions expressed by Entrepreneur contributors are their own.

Over the weekend, Amazon customers reported receiving confusing emails thanking them for purchasing gift cards to Google Play, Mastercard and that they had never bought.

The customers received the emails between Saturday and Sunday and took to social media to see if others had a similar experience.

Amazon's customer service team experienced a surge of inquiries about the issue, CNBC reported, with one agent mentioning that they had received three consecutive questions about it. Because it's common for scammers to disguise compromising links in the form of seemingly legitimate emails, many affected customers were worried their data had been compromised.


Thankfully, Amazon acknowledged the issue and confirmed it was a system error, not the work of fraudsters.

"An error in our system resulted in an order confirmation email being sent to customers who did not purchase a gift card," an Amazon spokesperson told CNBC. "We are emailing these customers to inform them of the error and apologize for the inconvenience."

An Amazon customer service representative added to the outlet that they are "sorry" to any users who experienced the alarm but that "every account" is "safe," and customers should disregard the messages.

Madeline Garfinkle

News Writer

Madeline Garfinkle is a News Writer at She is a graduate from Syracuse University, and received an MFA from Columbia University. 

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