New Southwest Airlines Major Investor Wants to Force Out CEO, Slams Company's 'Stubborn Unwillingness to Evolve' Elliot Investment Management announced a $1.9 billion stake in the Dallas-based Southwest Airlines on Monday and is urging shareholders to vote for new leadership.

By Emily Rella Edited by Melissa Malamut

Key Takeaways

  • Elliot Investment Management announced a $1.9 billion stake in Southwest Airlines on Monday.
  • In a letter penned to the shareholders of the airline, Elliot called for new executive leadership and an overhaul of the Board of Directors.
  • Southwest responded on Tuesday and acknowledged that it was "carefully reviewing" the suggestions.

Opinions expressed by Entrepreneur contributors are their own.

Southwest Airlines has had a rocky few quarters, thanks to several mass delays and cancelation events, and now it's not just the disgruntled customers who are no longer loyal.

A major investment firm is taking a huge stake in the carrier and demanding that changes be made, starting with leadership.

Elliot Investment Management, which announced a $1.9 billion stake in the Dallas-based airline on Monday, penned an open letter to Southwest's Board of Directors urging shareholders to vote to change the airline's executive leadership and take operations in a different direction.

Related: 'Completely Unacceptable': Southwest Delays Thousands of Flights Due to 'Technological Issue'

"Poor execution and leadership's stubborn unwillingness to evolve the Company's strategy have led to deeply disappointing results for shareholders, employees, and customers alike," the letter reads. "In addition to negative returns for shareholders, this disappointing financial performance has cost each frontline employee tens of thousands of dollars on average in the form of reduced employee profit-sharing and declines in the value of Southwest stock held by employee retirement plans."

The firm added that it believes Southwest has "the most compelling airline turnaround opportunity" in the industry and outlined a three-pronged strategy for shareholders to consider: enhance the Board of Directors, upgrade leadership (preferably bringing in leaders from outside of the company), and undertake a comprehensive business review.

In doing so, Elliot predicted, Southwest could reach $49 per share within the next 12 months, which would be a 77% return.

Related: 'It Will Never Happen Again': Southwest Airlines CEO Says Last Christmas' Disaster Is in the Past

"While Southwest has a proud history, that history is not an argument for supporting poor leadership and sticking with a strategy that no longer succeeds in the modern airline industry," the letter said.

Southwest responded to the investment firm in a letter of its own, noting that the company was "carefully reviewing" Elliot's letter and that it plans to reveal more about its forward-looking strategy during Southwest's Investor Day in September.

"We are confident that Southwest Airlines has the right strategy, the right plan, and the right team in place to drive long-term value for our Shareholders," Southwest said.

Southwest rattled customers last month after thousands of flights were delayed due to an internal "technological issue."

It was the latest snag for the airline's operations as it looks to cut costs.

The airline had a rough 2023 overall, with a net loss of $219 million in Q4 due to a disastrous holiday season that left thousands of passengers stranded, delayed, or with canceled flights.

Related: Southwest Airlines makes big operational changes after 2024 financial report

"We have not yet delivered on our financial targets," Southwest CEO Bob Jordan said in an earnings release at the time.

Southwest was down over 10% year over year as of Tuesday afternoon and dropped nearly 5% in a 24-hour period after the release of Elliot's letter.

Emily Rella

Senior News Writer

Emily Rella is a Senior News Writer at Entrepreneur.com. Previously, she was an editor at Verizon Media. Her coverage spans features, business, lifestyle, tech, entertainment, and lifestyle. She is a 2015 graduate of Boston College and a Ridgefield, CT native. Find her on Twitter at @EmilyKRella.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Side Hustle

This Couple Started a Side Hustle to Improve a 'Terribly Made' Bathroom Essential. Now the Business Earns More Than $3 Million a Year.

Michael Fine and Lisa Schulner-Fine launched lifestyle brand Quiet Town in 2016 and have been growing it ever since.

Business News

Want to Be the Next CEO of Jack in the Box? You Have to Be Really Good at Fortnite.

The fast food giant and Fortnite have a simple question: Do you have what it takes to be Jack in the Box's next CEO?

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2025.

Leadership

Lead From the Top: 5 Core Responsibilities of a CEO

Knowing exactly what the chief executive's role entails is critical for steering a company to success.

Social Media

Learn How to Become a Successful Online Content Creator for Only $35

Discover ways to use AI to make viral videos, a successful blog and more, plus the principles behind freelancer and entrepreneur success.

Leadership

I've Seen 25 Years of Change in My Career — These 3 Lessons Every Business Owner Should Know

The business world moves fast, and you're already behind if you're not keeping up!