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It's Not Just You: T-Mobile Appears to be Down for Customers All Over East Coast

More than 4,500 customers reported issues with the cellular service provider early Tuesday afternoon.


Catching up on work can be rough after a holiday weekend, but waking up to find your internet and cellular service are no longer working can be panic-inducing.

r.classen | Shutterstock

For many T-Mobile customers on Tuesday, this was unfortunately reality.

Is T-Mobile down?

There appear to be widespread outages affecting T-Mobile customers all along the East Coast.

According to Down Detector, reports of issues with the cellular service provider peaked just before 1 p.m. on Tuesday with over 4,500 customers reporting that they were having issues with mobile internet, sending and receiving text messages and sending and receiving phone calls.

By around 3:45 pm, the number of customers reporting issues had dropped to around 650.

Related: How to Fix the 'LG IMS Has Stopped' Error on T-Mobile

T-Mobile was also trending on Twitter Tuesday afternoon, with many users turning to the social media platform to see if anyone else was encountering similar issues.

T-Mobile confirmed the outage via email to Entrepreneur.

"A commercial power outage earlier today has caused intermittent impacts to some voice calls, data and messaging in parts of the Northeast," the company said in a statement. "Our teams will continue working on full service restoration."

Just last week a major outage hit T-Mobile users when many were receiving error messages that said "LG IMS has stopped," primarily affecting LG phones on the T-Mobile network, essentially shutting down service for users using certain phones on the network.

The error has since been resolved after a Reddit thread explained to users how to play with their phone settings and fix the bug.

T-Mobile was down around 6% year over year near market close on Tuesday.

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