Get All Access for $5/mo

'Wowing' Users Since 2014 After a successful career at the IT retail sector, Manish Chowdhary, co-founded WOW Skin Science in 2014

By Shrabona Ghosh

Opinions expressed by Entrepreneur contributors are their own.

You're reading Entrepreneur India, an international franchise of Entrepreneur Media.

Company handout

Since the very beginning of WOW Skin Science, the co-founder made a strategic decision to adopt a digital-first approach. Drawing cues from previous experiences in the IT retail sector, he recognized the immense potential of technology in building a brand and leveraged this knowledge to develop his own business. "Our early adoption of the digital medium allowed us to reach consumers in all tier cities, which would have been challenging in a traditional brick-and-mortar scenario. As the popularity of social media grew, we utilized it to create brand recall and connect with our target audience," said Manish Chowdhary, co-founder, WOW Skin Science.

The brand's commitment to delivering nature-infused, research-backed products that provide visible results and long-term benefits sets it apart from the competition. "In our pursuit of excellence, we have harnessed the power of technology to understand consumer trends and behaviors better. As a digital-first organization, we have invested in robust solutions for predictive analytics, customer care, operations, and logistics. Data analytics plays a crucial role in our experimental product ideation and our ability to respond to customer needs."

Expanding its international presence, the brand has entered the US market via Amazon and is present across 3,000 Walmart stores there. Additionally, it has a presence across 15 countries.

While online sales remain a major focus, a few years ago we realized the importance of being present in the physical space. "So, we started stocking our bestsellers in beauty retail stores across the country. Due to our digital strategy, we already had an extensive logistics infrastructure that we tweaked a bit to manage the supply at physical stores."

Being a digital-first organization, the brand is available across popular e-commerce platforms such as Amazon, Flipkart, Nykaa, Purplle etc. "We have used data analytics and predictive marketing techniques to deliver the best to our consumers. Our success in the online retail space has been due to one key strategy that we adopted – spending lots of time understanding consumer needs, building systems and processes to garner data and take inputs from the insights generated by that data."

Till 2022, the brand was a founder driven organization but then it garnered major VC funding. "This has enabled us to hold on our own and not dilute our business goals. One can never predict what the future holds, and nothing is set in stone, especially in this very dynamic beauty industry. However, our current strategy involves strengthening our position in the market and developing a stronger brand recall among consumers as we grow."

Its strategy for 2023-2024 will continue to be product innovation and customer experience. This year it is focusing on newer types of products like fragrances, targeted skin and hair solutions and eye care products.

Fact sheet:

• Online platform resulting in maximum revenue: Amazon.in

•Split between offline and online sales: Nearly 80% is from online and remaining is from offline stores.

• Year of Inception: 2014

Shrabona Ghosh

Correspondent

A journalist with a cosmopolitan mindset. I lead a project called 'Corporate Innovations' wherein I cover corporates across verticals and try to tell stories on innovations. Apart from this, I write industry pieces on FMCGs, auto, aviation, 5G and defense. 
News and Trends

"45% of All Ongoing Hydropower Projects in India are Ours": Patel Engineering

Patel Engineering reported a turnover of INR 4,400 crore in the last fiscal year, with a projected 10 per cent growth for the current year.

Growing a Business

Stop the Errors: Set a Review Process That Works

Mistakes make you look unprofessional and hurt your growth. Fix them today.

Side Hustle

'Hustling Every Day': These Friends Started a Side Hustle With $2,500 Each — It 'Snowballed' to Over $500,000 and Became a Multimillion-Dollar Brand

Paris Emily Nicholson and Saskia Teje Jenkins had a 2020 brainstorm session that led to a lucrative business.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Leadership

Should I Stay or Should I Go? 8 Key Points to Navigate the Founder's Dilemma

Here are eight key signs that help founders determine whether to persevere or let go.

News and Trends

5 Things to Know About India's Chess Pride, Gukesh Dommaraju

He is not only inspired by Dhoni but also relies on a coach from Dhoni's cricketing era to help him prepare mentally.