3 Belt-Tightening Mistakes to Avoid

Where to be extra careful when you trim budgets.

learn more about Catherine Clifford

By Catherine Clifford

Opinions expressed by Entrepreneur contributors are their own.

With the economic recovery sputtering along, it's easy to fall into the mindset that cheaper is always better. But even when budgets are tight, there's a right and a wrong way to save money.

Trim spending in the wrong places and you can end up hurting your business in the long run, says business strategist Carol Roth, a former investment banker and the best-selling author of The Entrepreneur Equation. Here are three of most common cost-cutter mistakes:

1. Cut back on customer service. When small business owners start to get panicky about their spending, one of the first things to go is often the perks and services that you lavish on your customers. That's the last place to trim, says Roth. For example, if you own a restaurant, it may be tempting to decrease the number of servers, therefore asking the remaining servers to handle additional tables. Don't do it.

"If you are cutting back in areas where your customer is going to notice, that is a mistake," says Roth. "Your best opportunity is to maintain or beef up in the areas that are going to impact the customer."

Related: A Checklist for Strategic Cost Cutting

2. Chop the marketing budget. Another common knee-jerk reaction of an anxious entrepreneur is to slash the funding designated for marketing. That won't affect your core business, right? Wrong. Eventually the economy will recover more robustly and customers will be willing to spend more freely. If you cut back on your marketing spending now, you are cutting yourself off from the new customers that will grow your business, says Roth.

Also, down periods in the economy are ripe for expanding because the rival business down the street has probably had the same impulsive reaction and reined in its marketing budget. "You don't want to pull back in an area like that, especially when your competitors are doing that, because that gives you an opportunity to poach" customers, says Roth.

Related: Five Simple Ways Startups Can Save Money

3. Scrap employee perks. One way to push the bottom line higher is to cut out the Friday snack that has become a tradition in your office. Don't. It's the little things that make your employees feel valued and appreciated and keep workplace morale up. And that goes a long way toward helping your business.

"That loyalty will resonate from the inside out," says Roth. And happy employees keep your customers happy. "It is all about the customer because if you don't have customers, you don't have a business."

Related: Three Tips for Saving Money on Mobile Plans

What's the biggest mistake you made when trying to save your business money? Leave a comment below and let us know.

Catherine Clifford

Senior Entrepreneurship Writer at CNBC

Catherine Clifford is senior entrepreneurship writer at CNBC. She was formerly a senior writer at Entrepreneur.com, the small business reporter at CNNMoney and an assistant in the New York bureau for CNN. Clifford attended Columbia University where she earned a bachelor's degree. She lives in Brooklyn, N.Y. You can follow her on Twitter at @CatClifford.

Related Topics

Editor's Pick

Everyone Wants to Get Close to Their Favorite Artist. Here's the Technology Making It a Reality — But Better.
The Highest-Paid, Highest-Profile People in Every Field Know This Communication Strategy
After Early Rejection From Publishers, This Author Self-Published Her Book and Sold More Than 500,000 Copies. Here's How She Did It.
Having Trouble Speaking Up in Meetings? Try This Strategy.
He Names Brands for Amazon, Meta and Forever 21, and Says This Is the Big Blank Space in the Naming Game
Business News

These Are the Most and Least Affordable Places to Retire in The U.S.

The Northeast and West Coast are the least affordable, while areas in the Mountain State region tend to be ideal for retirees on a budget.

Career

Thinking of a Career Change? Here Are 4 Steps You Can Take To Get There.

Author Joanne Lipman on what experience and science tell us about successful job pivots.

Business News

I Live on a Cruise Ship for Half of the Year. Look Inside My 336-Square-Foot Cabin with Wraparound Balcony.

I live on a cruise ship with my husband, who works on it, for six months out of the year. Life at "home" can be tight. Here's what it's really like living on a cruise ship.

Culture

50 Work-From-Home Jobs that Pay As Much or More than Average Salary

If you're tired of driving to an office and would love to work at home, there are plenty of high-quality full-time work-from-home jobs for you.