Ending Soon! Save 33% on All Access

A Guide to Responding to Negative Reviews on Glassdoor (Infographic) One bad review can turn potential candidates away -- here's how to combat them.

By Rose Leadem

Opinions expressed by Entrepreneur contributors are their own.

Tom Werner | Getty Images

Glassdoor has become a great resource for people to learn about a company, as the career website allows employees to write anonymous reviews.

Related: Is Employee Feedback Missing at Your Company? Here's Why and How to Fix It.

Although sometimes, an angry or emotional employee might leave a company an undeserved poor review. And with nearly 61 percent of job seekers saying they read Glassdoor reviews before making a decision about a potential employer, it's important to monitor your reputation on the site.

There's a right way to respond to bad Glassdoor reviews. For starters, don't just ignore the comment altogether. Instead, respond with a "thank you."

When you're responding to a negative review with a "thank you," you should also address each point that they've made in their comment -- publicly explain how the company plans to solve the issue. In addition, combat the negatives with some positives so people see that your company is a great place to work. Share positive aspects of the company to give a broader view. Not only that, but the response should come from the company's CEO to make it more powerful.

Related: Five Steps for Giving Productive Feedback

To learn more about how to respond to negative staff reviews on Glassdoor, check out Headway Capital's infographic below.

Rose Leadem is a freelance writer for Entrepreneur.com. 

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Business News

More People Are Exploring Entrepreneurship Because of This Unexpected Reason

More new business applications were filed in 2023 than in any other year so far.

Business News

TikTok Reportedly Laid Off a 'Large Percentage' of Employees as the App's Fate in the U.S. Remains Unclear

Laid-off TikTok employees were notified Wednesday night through Thursday morning.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Business News

Four Seasons Orlando Responds to Viral TikTok: 'There's Something Here For All Ages'

The video has amassed over 45.4 million views on TikTok.

Growing a Business

5 Strategies to Know As You Scale Your Business

Scaling a service-based company requires a comprehensive approach that goes beyond simply increasing revenue. It requires careful planning, strategic decision-making and a deep understanding of market dynamics.