How an Austin Barbershop Built Its Brand How one Texas barbershop chain built relationships with customers based on a strong company identity -- and beer.

Michael Portman has heard his salon customers share information with their hairdressers that they wouldn't confide in anyone else. As he says, it's a business built on trust. After all, how many deals compel the service provider to wield a sharp pair of scissors to your scalp or neck?

Today, six years after he and childhood pal Jayson Rapaport opened the first of five Birds Barbershops in Austin, Texas, Portman is especially pleased when a customer comes in for a haircut in advance of a job interview. "That's a pretty trusting moment there," Portman says.

Like many entrepreneurs, Portman has found that savvy branding efforts go a long way toward cultivating that trust. And while there's no single formula for branding your way into a client's warm embrace, it's generally agreed that it takes more than a clever slogan or a catchy jingle. At the very least, it takes strong job performance, effective marketing (often online) and favorable public opinion. Yet experts say building trust through branding also requires an ineffable something that leaves customers feeling good about the whole exchange.