📺 Stream EntrepreneurTV for Free 📺

The Office's Five-Step Guide to a Disastrous Store Opening The opening day for the new Sabre store on 'The Office' was riddled with mistakes. Though funny, the show also offers vital lessons for entrepreneurs on what not to do.

By Carol Tice Edited by Dan Bova

entrepreneur daily

Opinions expressed by Entrepreneur contributors are their own.

The Office 5-Step Guide to a Disastrous Store OpeningA retail store opening is a big opportunity to generate excitement for a new business. But so often, the chance to create buzz is lost due to lack of planning or weak execution.

Case in point: a new retail concept from Dunder Mifflin Sabre, the fictional work-place setting for NBC's hit comedy show The Office.

Despite elaborate (and frequently hilarious) brainstorming sessions ahead of time with type-A British boss Nellie Bertram (guest star Catherine Tate) on how to create a cool, tech-oriented chain of stores that mimic the Apple Store, the opening day is a disaster -- offering vital lessons for entrepreneurs on what not to do.

Here are the five major flubs committed by The Office crew that had customers stampeding for the doors:

1. Products aren't ready. The biggest blunder of the day: Sabre reveals their new triangular tablet computer, The Pyramid, will only be wireless-enabled next year. Really? You don't want to open the doors with a sub-standard product that lacks key features.

2. Media is mishandled. The Sabre team has only the dimmest idea of how to get the media excited about their store opening. They loudly proclaim that all bloggers are fat and at one point misidentify a key female tech-magazine journalist as a man. This flub means big trouble. The last thing you want is for a negative post about your store to go viral. If you don't know who the key influencers are in your industry and how to engage with them, hire a pro to help you with publicity and manage your media contacts.

3. Scant employee training. When Jim Halpert (John Krasinski) wants to make a call to Pam (Jenna Fischer), he ignores Sabre's Pyramid, which he doesn't really know how to use, and whips out his old cellphone. This is promptly snapped by a blogger for their fail blog (a term Bertram is only dimly familiar with).

4. Alienating customers. When a group of elderly customers come into the store, they are loudly ushered out and told they are too unhip and aren't the customers the store is aiming to attract. This is a major gaffe, because when you first open a store, you may think you know who your best customers will be, but you could be in for a surprise. Opening day is a time to welcome everybody and learn about their needs so you can find out more about who your customers really are. Elderly tech users might buy more support or training services, so they kissed off some possibly high-margin up-selling opportunity here.

5. Under delivering. Visitors to opening day were promised an exciting presentation at a certain time. But that time comes and goes, as employee Ryan Howard (B.J. Novak), who had planned to do the presentation, chokes and flees the scene rather than deliver it. Jim rises to the occasion, but the never-rehearsed event is a debacle full of hokey clichés, and concludes with Jim falling off the stage.

What makes a great store opening? Tell us about opening days you've held -- or attended -- that went well.

Carol Tice

Owner of Make a Living Writing

Longtime Seattle business writer Carol Tice has written for Entrepreneur, Forbes, Delta Sky and many more. She writes the award-winning Make a Living Writing blog. Her new ebook for Oberlo is Crowdfunding for Entrepreneurs.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Side Hustle

These Coworkers-Turned-Friends Started a Side Hustle on Amazon — Now It's a 'Full Hustle' Earning Over $20 Million a Year: 'Jump in With Both Feet'

Achal Patel and Russell Gong met at a large consulting firm and "bonded over a shared vision to create a mission-led company."

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Side Hustle

How to Turn Your Hobby Into a Successful Business

A hobby, interest or charity project can turn into a money-making business if you know the right steps to take.

Business News

These Are the 10 Most Profitable Cities for Airbnb Hosts, According to a New Report

Here's where Airbnb property owners and hosts are making the most money.


Want to Be More Productive? Here's How Google Executives Structure Their Schedules

These five tactics from inside Google will help you focus and protect your time.