How to Mediate a Conflict Between Your Employees It's always important to be direct.
Opinions expressed by Entrepreneur contributors are their own.
In this video, Entrepreneur Network partner Mike Phillips talks about the importance of conflict resolution.
Communication is a major component of conflict resolution. Phillips stresses that it's not about how well you think you are communicating, it's about how well people take your message.
That means you need to listen. When your employees describe their problems and conflicts, you must hear them out. In order to bridge the statements you're hearing and the points you should be taking from them, you can use the phrase, "So what I'm hearing you say is .... "
Just make sure you're being direct -- it will ease the conflict resolution process.
Click the video to hear more.
Related: Your Employees Will Work Harder If You Give Them This One Thing (and It's Not More Money)
Watch more videos on Lead the Team's YouTube Channel.
Entrepreneur Network is a premium video network providing entertainment, education and inspiration from successful entrepreneurs and thought leaders. We provide expertise and opportunities to accelerate brand growth and effectively monetize video and audio content distributed across all digital platforms for the business genre.
EN is partnered with hundreds of top YouTube channels in the business vertical. Watch video from our network partners on demand on Roku, Apple TV and the Entrepreneur App available on iOS and Android devices.
