Get All Access for $5/mo

Remote Leaders? Here's How Your Company Can Retain 99 Percent of Them. Forty-one percent of remote workers in one study said they felt their colleagues talked about them behind their backs. How do you keep these people happy?

By Heather R. Huhman Edited by Dan Bova

Opinions expressed by Entrepreneur contributors are their own.

Shutterstock

Remote work has improved employees' work-life balance and widened company talent pools. Still, there are some drawbacks.

Related: 5 Essential Keys to Leading a Remote Workforce

David Maxfield and Joseph Grenny, authors of Crucial Conversations and Crucial Accountability, conducted a study of 1,400 employees. They found that 45 percent of their respondents primarily worked from home or some other remote site and that a significant number reported facing greater tensions with co-workers than on-site employees.

For example, 41 percent of remote workers said they felt their colleagues talked about them behind their backs. Comparatively, only 31 percent of onsite workers said the same. Fifty-two percent of remote workers also said they believed people questioned their decisions, while 66 percent said their co-workers had problems making deadlines.

When it comes to remote leaders, these issues are undoubtedly exacerbated; and that can leave them feeling disrespected and isolated. With the right training, however, remote leaders can overcome these challenges. But organizations need to act now because, chances are, remote leaders who are unhappy are already likely looking to jump ship.

Here's how three companies we spoke with are developing and retaining remote leaders:

Related: 3 Qualities Every Remote Manager Needs (Infographic)

There's no such thing as too much training.

At Belay, an Atlanta-based virtual employment staffing firm, the first few weeks of a new employee's work schedule -- including a remote employee's -- are packed with training. Their schedule is so jammed that many find things overwhelming at first. "They realize that the demanding schedule isn't meant to be a trial by fire," CEO Bryan Miles said via email. "Instead, they begin to see it for what it is -- an immediate and unequivocal affirmation of our commitment to their growth."

As a result, Belay's remote employees and leaders seem to be happy and loyal. The company boasts a 99.4 percent retention rate (month-over-month). This proves, Miles said, that, "When the soil is rich, people tend to set their roots."

Like Belay, you too can commit to your remote leaders' development. Give them one day a month to pursue learning. Provide access to online courses and materials so they can choose which skills will benefit them most.

Let remote leaders know that this day is about their personal growth. The point is to focus on skills that will help them reach the next level in their career. Even if a course doesn't relate to their current role, they need to know they're free to explore.

Autonomy means nothing without expectations.

SSPR is a public relations agency with multiple U.S. offices. When the company's HR leader, Loni Freeman, wanted to relocate to Charlotte, N.C., she and CEO Heather Kelly set about creating an action plan. This involved being clear about what the company expected from Freeman, as well as how the company would measure success with these expectations.

For the arrangement to work long-term, Kelly, who is based in Colorado Springs, said she wanted proof that when it came to Freeman's HR duties, there would be regular communication and employee relations wouldn't suffer.

She apparently received that proof: "Employees have responded very favorably -- we haven't missed a beat," Kelly said an in email.

Freeman also pointed out that, as a remote HR leader herself, she had a more objective eye about what was occurring in the different offices. She said she doesn't rely on what branch managers see and report to her. Instead, she turns to hard facts and data to assess the work environment.

This was especially important in terms of the CEO: By giving that executive, Freeman, more autonomy to work remotely, Kelly said, SSPR has retained a very valuable member of its workforce.

To do the same at your company, discuss the differences remote leaders will face. Few understand the reality of working outside the office full time until they experience it. Telling them what to expect will keep them from feeling shell-shocked by their new challenges.

One of the biggest challenges remote leaders face is communication. Since they're not talking to their team face to face, misunderstandings can occur. So, when counseling a remote leader, point out ways to avoid this. For example, employees won't be receiving body language cues from an email. Because of that, remote leaders need to use very clear language when they write messages to their teams.

Feedback, feedback, feedback

In 2014, Rajeev Behera co-founded Reflektive, a performance-management software company based in San Francisco, on the belief that feedback and employee growth are critical for all organizations. As a result, the company implemented mentorship and continuous feedback so all of its employees could develop. "My team and I are fully supportive of mentorship to help grow employees for vertical and horizontal moves within our agile organization," said Behera in an email.

That dedication is paying off. The company has an attrition rate 50 percent lower than that of the typical tech company.

When it comes to communicating with your remote leaders, maintain a positive approach to feedback. Even if an employee makes a mistake, feedback shouldn't be a punishment, but a chance to learn. Help him or her develop by breaking down what went wrong. Ask what changes can be made if the remote leader faces a similar situation in the future. This way, this individual can take the next steps indicated as a leader.

Related: 5 Ways to Effectively Lead Remote Teams

Encourage remote leaders to take this same approach when giving feedback to their own team members. Remind them that feedback should be motivational. Their employees should always feel empowered to take the next steps following a check-in with their remote leader.

Heather R. Huhman

Career and Workplace Expert; Founder and President, Come Recommended

Waldorf, Md.-based Heather R. Huhman is a career expert, experienced hiring manager and president of Come Recommended, a content-marketing and digital-PR consultancy for job-search and human-resources technologies. She is the author of Lies, Damned Lies & Internships and #ENTRYLEVELtweet: Taking Your Career from Classroom to Cubicle.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Business Solutions

Amp up Productivity with MS Office 2021 for Just $60

Unlock the full potential of your business with a lifetime license to the suite of beloved apps.

Leadership

From Crisis to Control — How to Lead Effectively in High-Stress Scenarios

From the eye of the storm to the heart of leadership: How BELFOR's Sheldon Yellen's approach to the disaster recovery industry is revolutionizing resilience in business.

Operations & Logistics

3 Reasons Why Your Business Should Start Digitizing Payments

Customers will continue to demand more digital payment options and expect convenience, security and simplicity — and businesses will need to adapt or struggle.

Starting a Business

How to Connect With Buyers and Get Your Products on Store Shelves, According to the Founder of Daring and Cadence

Ross MacKay, founder and original CEO of the plant-based food company Daring Foods and co-founder of performance beverage brand Cadence, shares the strategies that have landed his products in over 40,000 stores nationwide.

Business News

Southwest Airlines Is Switching Up Its Boarding Policy and Assigning Seats for the First Time Ever

The airline, known for its unique open seating model, will assign seats for the first time in company history.

Growing a Business

Being a Good Manager Isn't Enough — Here Are 5 Leadership Skills That Will Keep Your Employees Around

The article outlines five key leadership skills — engagement culture, effective staffing strategies, AI utilization, shared team reality, and work-life balance — that can improve team performance and reduce turnover, fostering sustainable growth and innovation.