Customer Feedback

How to Respond to Bad Reviews to Build Customer Loyalty
Customer Experience

How to Respond to Bad Reviews to Build Customer Loyalty

Here's what to do when your business gets slammed on Yelp or other review sites.
Brett Relander
The Retailers Shoppers Like the Most
Customer Experience

The Retailers Shoppers Like the Most

A certain e-commerce giant topped the list of favorites, according to a new survey.
Benjamin Snyder
7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)
Customer Experience

7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)

Customer service that goes above the norm is a necessity. Here's how to get it right.
5 Ways to Build Jumpstarting Innovation Into Your Business
Customer Experience

5 Ways to Build Jumpstarting Innovation Into Your Business

Innovation results from the ideas we have and the ideas we encourage other people to share.
John Boitnott
3 Customer Engagement Lessons From the Holidays That Apply All Year Round
Customer Experience

3 Customer Engagement Lessons From the Holidays That Apply All Year Round

It's not more important than ever to stay on top of customer complaints, which can quickly sink a business.
Susan Ganeshan
7 Tips to Knock Your Online Customer Support Out of the Park
Customer Experience

7 Tips to Knock Your Online Customer Support Out of the Park

Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
Jonathan Long
The 4 Most Common Mistakes Early Entrepreneurs Make
Customer Experience

The 4 Most Common Mistakes Early Entrepreneurs Make

Here are a few errors newbie entrepreneurs make -- and how to avoid them.
AJ Agrawal
6 Things That Aspiring Entrepreneurs Must Consider and Do
Customer Experience

6 Things That Aspiring Entrepreneurs Must Consider and Do

Leaders of startups can set out to try make the world better by refining their new product so their venture survives.
Peter S. Cohan
Minimize the Impact of Your Mistakes With These 6 Strategies
Customer Experience

Minimize the Impact of Your Mistakes With These 6 Strategies

Yes, mistakes will be made. But you do have some degree of control over how much they affect your business.
Stephen Key
Successful Entrepreneurs Challenge Themselves. Here's 5 Ways to Do That.
Customer Experience

Successful Entrepreneurs Challenge Themselves. Here's 5 Ways to Do That.

In today's world, you need to be current, mentally fit and actively involved in running your business.
Stephen Key
The Future of Customer Loyalty
Customer Experience

The Future of Customer Loyalty

Is your business ready for customer loyalty 3.0?
Carol Roth
Will Big Companies Follow Microsoft's Lead and Make It Harder for Startups to Win?
Customer Experience

Will Big Companies Follow Microsoft's Lead and Make It Harder for Startups to Win?

A large player starts to get wise to the ways of newcomers that are experimenting rapidly.
Peter S. Cohan
Here's How to Tell a Buyer He's Wrong -- Without Losing the Business
Customer Experience

Here's How to Tell a Buyer He's Wrong -- Without Losing the Business

'The customer is always right' no longer holds true.
Michael Boyette
Utilize Technology to Build Intimate Customer Communities
Customer Experience

Utilize Technology to Build Intimate Customer Communities

The latest developments allow businesses to cut out the middlemen and establish a direct line to the people that matter most.
Lisa Hammitt