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Customer Feedback

Customer Service

4 Assumptions Needed to Deliver 5-Star Customer Service

If you hear from a customer, it's probably not because they are happy.
Online Reviews

5 Surefire Ways to Improve Your Site's Online Reviews

Having negative online reviews about your site is not the same as having 'bad' reviews. This writer explains the difference.
Phones

5 Phone Answering Mistakes That Drive Away Customers

Make sure your automated system is simple and your live attendants are friendly.
Customer Feedback

The Number 1 Mistake Most Founders Make

You better be right if you are so confident your idea is perfect that you don't ask intended customers what they think.
Customer Engagement

4 Ways Customers Need to See You Want Their Business

You'll make the sale based on price, quality and whether the buyer feels appreciated.
Customer Feedback

Twitter CEO Asks Users How They'd Improve the Platform

Jack Dorsey copied Airbnb's Brian Chesky's approach of crowdsourcing advice for his own company.
Customer Feedback

Airbnb CEO Asks Twitter What His Company Should Launch in 2017

He's received more than 1,000 ideas so far. Here are some of them.
Feedback

You Only Get Better With Feedback

Unless somebody tells you what you're doing right and wrong, you're going to have a tough time deciding what to do more and what to stop doing altogether.
Thanksgiving

How Meal-Kit Companies Prepped for Thousands of Thanksgiving Meals This Week

One company will ship 15,000 pounds of green beans this Thanksgiving.
Customer Relationship

Listen to Your Customers, Stay Focused, Profit

Conversations with customers provide insights into how well you are doing and plot where you're going.
Data Analysis

3 Ways To Get User Data Without Ruining the User Experience

Tips for getting user data without ruining the experience for users
Feedback

Giving and Receiving the Gift of Feedback

Feedback is how your experience can help a less experienced teammate thrive.
Entrepreneur Network

Run Your Company With Your Ears Open

Mike Kritzman, founder and CEO of SkillNet, discusses the importance of listening to customer feedback to improve your business and product.
Customer Service

5 Counterintuitive Ways to Transform Your Customer Care Experience

These simple strategies can get your customer care teams on the path to success.
Customer Loyalty

Build Customer Loyalty by Focusing on Customer Outcomes

The only way to compete with Amazon is to provide stellar customer experiences.