Customer Feedback

Giving Feedback Is Far Better Than Giving an iPad. Just Sayin'.
Feedback

Giving Feedback Is Far Better Than Giving an iPad. Just Sayin'.

Helping others to be the best they can be is the best gift you could ever give.
Jim Joseph
What Kylie Jenner's Hair Color Can Teach Brands About the Power of Crowdsourcing
Crowdsourcing

What Kylie Jenner's Hair Color Can Teach Brands About the Power of Crowdsourcing

The reality TV star let fans pick which shade of blue she should dye her tresses via social media.
Laura Entis
7 Habits of Remarkably Authentic Brands
Customer Relationship Management

7 Habits of Remarkably Authentic Brands

First and foremost, really, really listen to your customers.
Juliet Carnoy
You Never, Ever Want to Run Your Business Like Gogo
Customer Feedback

You Never, Ever Want to Run Your Business Like Gogo

Selling people something that surprises them when it works is no way to cultivate customer loyalty.
Gene Marks
7 Ways to Use Negative Customer Feedback to Beat the Competition
Customer Feedback

7 Ways to Use Negative Customer Feedback to Beat the Competition

You can learn a lot about -- and how to improve -- your company from unhappy customers.
Jeremy Gin
What the Smartest Startups Are Getting Right in Marketing
Marketing

What the Smartest Startups Are Getting Right in Marketing

Learn how to create cultures of user experience and feedback from these young entrepreneurs.
Carolina Rogoll
What Do Your Customers Really Want? Use Live Streaming to Find Out Faster Than Ever Before.
live streaming

What Do Your Customers Really Want? Use Live Streaming to Find Out Faster Than Ever Before.

Here are four fast ways to truly understand your audience using this great video tool.
Calvin Wayman
Take 4 Steps Back to Move Your Small Business Forward
Product Ideas

Take 4 Steps Back to Move Your Small Business Forward

Find out what it means to invest 'from the inside out,' so your payoff will be well worth the grind.
Adam Root
5 Ways to Embrace Online Reviews -- Good or Bad -- and Win New Customers
Online Reviews

5 Ways to Embrace Online Reviews -- Good or Bad -- and Win New Customers

There's no getting around cyber-savvy critics. Here's how to use them to your advantage.
Jeremy Gin
Treat Customers as Co-authors, Not Targets, and Hit a Marketing Bullseye
Crowdsourcing

Treat Customers as Co-authors, Not Targets, and Hit a Marketing Bullseye

Customer loyalty, positive word of mouth and inexpensive content generation are just a few ways you can benefit from crowdsourcing.
Keith Quesenberry
Customer Feedback

I Asked 10,000 Users to Meet With Me. Here's What Happened.

Hearing people's personal stories and situations is an incredibly deep experience.
Miles Jennings
10 Ways to Get Into Your Customers' Heads Beyond Creating Buyer Personas
Marketing

10 Ways to Get Into Your Customers' Heads Beyond Creating Buyer Personas

Buyer personas have one major weakness: they're completely made up. They're a good start, but try these tactics as well.
Aaron Agius
The Loudest Consumers Don't Always Represent the Majority
Customer Feedback

The Loudest Consumers Don't Always Represent the Majority

Almost every company has its critics, and now they have access to social media and comment sections.
Carol Roth