Customer Feedback

Masters of Scale

How Listening to All Customer Feedback Could Destroy Your Product

If you incorporate too much feedback, you might end up with a bulky product that you spent way more time on than you should have for very little return.
Masters of Scale

When to Selectively Listen to Feedback and Ignore What Users Say

While gauging user feedback is definitely important, entrepreneurs need to both listen to what users say, and selectively ignore them.
Customer Loyalty

6 Strategies Smart Brands Use to Satisfy and Retain Their Customers

Customers are primarily concerned about two things: your product quality and good communication. What are you doing to up your game?
Client Relationship Management

5 Reasons You Should Ask Your Clients for a Performance Review

Annual performance reviews can promote continuous improvement and help protect relationships against competitive threats.
Online Reviews

How to Use Reviews to Grow Your Business

Do you even ask your customers for reviews? Because there's a good chance you won't get what you don't ask for.
Business Growth

6 Small Flaws in Your Armor That Are Stalling Your Small Business Growth

Your business may not be quite ready to get out on the road. You'll have to look under the hood first.
Business Failure

6 Lifelines That Could Save Your Failing Business

Do you know why your company's in trouble? Go back to the drawing board for a fresh approach -- and ask for help when you need it.
Customer Feedback

Why Henry Ford's Most Famous Quote Is Dead Wrong

If Ford had asked people what they wanted, would they really have said 'faster horses?'
Customer Service

Why Your Customers Deserve Personalized Responses on Social Media

Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Customer Service

4 Assumptions Needed to Deliver 5-Star Customer Service

If you hear from a customer, it's probably not because they are happy.
Online Reviews

5 Surefire Ways to Improve Your Site's Online Reviews

Having negative online reviews about your site is not the same as having 'bad' reviews. This writer explains the difference.
Phones

5 Phone Answering Mistakes That Drive Away Customers

Make sure your automated system is simple and your live attendants are friendly.
Customer Feedback

The Number 1 Mistake Most Founders Make

You better be right if you are so confident your idea is perfect that you don't ask intended customers what they think.
Customer Engagement

4 Ways Customers Need to See You Want Their Business

You'll make the sale based on price, quality and whether the buyer feels appreciated.
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