Customer Feedback

Why Facebook 'Dislikes' Can Be Good for Business
Facebook

Why Facebook 'Dislikes' Can Be Good for Business

There's no such thing as bad press, or a bad Facebook reaction.
Michelle Castillo
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Customer Service

3 Ways to Reveal the Hidden Causes of Customer Anxiety

Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
Star Ratings Matter Just as Much as (If Not More Than) Online Reviews
Reputation Management

Star Ratings Matter Just as Much as (If Not More Than) Online Reviews

Research shows how even an average 3-star rating for your business can hurt your bottom line.
Chris Campbell
3 Strategies That Show How Perch Doubled Its Customer Base in a Month
Growth Strategies

3 Strategies That Show How Perch Doubled Its Customer Base in a Month

Whether you've heard of this unique remote-work solution company or not, you're sure to find value in the following lessons.
Eric Siu
4 Ways to Show Customers You Are Listening to Them
Customer Loyalty

4 Ways to Show Customers You Are Listening to Them

Asking for ideas and rewarding suggestions are techniques to keep the good karma flowing between you and your loyal clientele.
Karen Mishra
5 Cool Things You Can Do With Customer Feedback
Customer Service

5 Cool Things You Can Do With Customer Feedback

Ever hear of a 'wall of love'? Time to build one for your company.
Akshaya Venkat
The 4 Abilities Required of Agile Leaders
Leadership

The 4 Abilities Required of Agile Leaders

Being an agile leader refers to remaining flexible, growing from your own mistakes and rising above the wide array of challenges you face.
Jeffrey Hayzlett
Does Your Assessment of Your Business's Value Match Up With Reality?
Growth Strategies

Does Your Assessment of Your Business's Value Match Up With Reality?

Having a gap between your self-assessment and the actual market value is a common trap in business because it's hard to see the picture when you're trapped inside the frame.
John Brubaker
Drivers Don't Use Half of the High-Tech Features Offered in Cars, Study Shows
Cars

Drivers Don't Use Half of the High-Tech Features Offered in Cars, Study Shows

A look at the tech innovations drivers want and don't want.
Phil LeBeau
These 6 Companies Are Boosting Growth by Delighting Customers
Customer Service

These 6 Companies Are Boosting Growth by Delighting Customers

If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Sujan Patel
Why Your Business Needs a Chief Customer Advocate
Customer Service

Why Your Business Needs a Chief Customer Advocate

Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
Carol Roth
How Startups Can Take Advantage of Netflix's Early-Release Strategy
Public Relations

How Startups Can Take Advantage of Netflix's Early-Release Strategy

In the public-relations game, the brand that comes out first often makes the biggest splash.
Elliot Tomaeno
4 Steps to Building a Great Product-Focused Organization
Business Ideas

4 Steps to Building a Great Product-Focused Organization

Having an awesome product is not enough for long-term survival. Success comes down to a well planned and executed product strategy.
Peter Gasca