Customer Feedback

Here's How to Tell a Buyer He's Wrong -- Without Losing the Business
Customer Experience

Here's How to Tell a Buyer He's Wrong -- Without Losing the Business

'The customer is always right' no longer holds true.
Michael Boyette
What Consumers Want -- and Don't Want -- From the Internet of Things (Infographic)
Customer Experience

What Consumers Want -- and Don't Want -- From the Internet of Things (Infographic)

As more and more connected smart devices pour into the market, here's what we hope for and dread.
Carly Okyle
Utilize Technology to Build Intimate Customer Communities
Customer Experience

Utilize Technology to Build Intimate Customer Communities

The latest developments allow businesses to cut out the middlemen and establish a direct line to the people that matter most.
Lisa Hammitt
4 Key Lessons From a Startup's Spectacular Failure
Customer Experience

4 Key Lessons From a Startup's Spectacular Failure

Israeli electric car company Better Place made several mistakes that by themselves wouldn't have spelled disaster. Combined though, they spelled calamity.
Daniel Wesley
How We Use Twitter to Build Products People Love
Customer Experience

How We Use Twitter to Build Products People Love

This simple change can help you feel closer to your customers and create better solutions to their problems.
6 Critical Steps to Succeeding in an Untapped Industry
Customer Experience

6 Critical Steps to Succeeding in an Untapped Industry

Pioneers in new fields and innovators face extra risks. Here's how to venture forth wisely.
Tim Maliyil
Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?
Customer Experience

Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?

There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.
Alice Default
What to Do When You Lose a Client
Customer Experience

What to Do When You Lose a Client

Losing a client is a disappointment. But it can also be a growth opportunity if you truly listen, learn, and embrace the new possibilities that present themselves.
Dorie Clark
6 Qualities Smart Businesses Strive to Embody
Customer Experience

6 Qualities Smart Businesses Strive to Embody

These days, it's not enough to have a product or service people like and treat your customers well.
Stephen Key
Leverage Honest Reviews to Rack Up New Customers
Customer Experience

Leverage Honest Reviews to Rack Up New Customers

Candid feedback from past clients can prompt potential buyers to move forward with a purchase.
Karen Mishra
3 Critical Questions Executives Must Ask to Elicit Feedback
Customer Experience

3 Critical Questions Executives Must Ask to Elicit Feedback

By building a culture of candor, you get an honest assessment of your leadership skills without employees being worried about possible negative ramifications.
Tasha Eurich
7 Common Customer Onboarding Mistakes to Avoid at All Costs
Customer Experience

7 Common Customer Onboarding Mistakes to Avoid at All Costs

If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
Eric Siu
How to Best Utilize Your Positive Customer Feedback
Customer Experience

How to Best Utilize Your Positive Customer Feedback

To thrive in a competitive market, you must understand and highlight your company's strengths.
Chuck Cohn
Don't Drive Your Business Without Data
Customer Experience

Don't Drive Your Business Without Data

When you have good information about your customers, innovation can result.
Iman Jalali