Why Facebook 'Dislikes' Can Be Good for Business
There's no such thing as bad press, or a bad Facebook reaction.
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
Star Ratings Matter Just as Much as (If Not More Than) Online Reviews
Research shows how even an average 3-star rating for your business can hurt your bottom line.
3 Strategies That Show How Perch Doubled Its Customer Base in a Month
Whether you've heard of this unique remote-work solution company or not, you're sure to find value in the following lessons.
4 Ways to Show Customers You Are Listening to Them
Asking for ideas and rewarding suggestions are techniques to keep the good karma flowing between you and your loyal clientele.
5 Cool Things You Can Do With Customer Feedback
Ever hear of a 'wall of love'? Time to build one for your company.
Selling for a Startup? Make Yourself Essential. Become a 'Pipeline' for Consumer Feedback.
Consult with customers, don't cajole them.
The 4 Abilities Required of Agile Leaders
Being an agile leader refers to remaining flexible, growing from your own mistakes and rising above the wide array of challenges you face.
Does Your Assessment of Your Business's Value Match Up With Reality?
Having a gap between your self-assessment and the actual market value is a common trap in business because it's hard to see the picture when you're trapped inside the frame.
Drivers Don't Use Half of the High-Tech Features Offered in Cars, Study Shows
A look at the tech innovations drivers want and don't want.
These 6 Companies Are Boosting Growth by Delighting Customers
If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Why Your Business Needs a Chief Customer Advocate
Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
How Startups Can Take Advantage of Netflix's Early-Release Strategy
In the public-relations game, the brand that comes out first often makes the biggest splash.
4 Steps to Building a Great Product-Focused Organization
Having an awesome product is not enough for long-term survival. Success comes down to a well planned and executed product strategy.
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