Here's How to Tell a Buyer He's Wrong -- Without Losing the Business
'The customer is always right' no longer holds true.
What Consumers Want -- and Don't Want -- From the Internet of Things (Infographic)
As more and more connected smart devices pour into the market, here's what we hope for and dread.
Utilize Technology to Build Intimate Customer Communities
The latest developments allow businesses to cut out the middlemen and establish a direct line to the people that matter most.
4 Key Lessons From a Startup's Spectacular Failure
Israeli electric car company Better Place made several mistakes that by themselves wouldn't have spelled disaster. Combined though, they spelled calamity.
How We Use Twitter to Build Products People Love
This simple change can help you feel closer to your customers and create better solutions to their problems.
6 Critical Steps to Succeeding in an Untapped Industry
Pioneers in new fields and innovators face extra risks. Here's how to venture forth wisely.
Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?
There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.
What to Do When You Lose a Client
Losing a client is a disappointment. But it can also be a growth opportunity if you truly listen, learn, and embrace the new possibilities that present themselves.
6 Qualities Smart Businesses Strive to Embody
These days, it's not enough to have a product or service people like and treat your customers well.
Leverage Honest Reviews to Rack Up New Customers
Candid feedback from past clients can prompt potential buyers to move forward with a purchase.
3 Critical Questions Executives Must Ask to Elicit Feedback
By building a culture of candor, you get an honest assessment of your leadership skills without employees being worried about possible negative ramifications.
7 Common Customer Onboarding Mistakes to Avoid at All Costs
If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
How to Best Utilize Your Positive Customer Feedback
To thrive in a competitive market, you must understand and highlight your company's strengths.
Don't Drive Your Business Without Data
When you have good information about your customers, innovation can result.
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