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Customer Feedback

Online Reviews

Online Reviews Are the New Social Proof

Star ratings and testimonials from strangers influence behavior and buying habits. It's time to start managing the conversation around your brand.
Customer Acquisition

How to Create an Amazing Customer Experience

Track and understand your customer's behavior. That's what's key.
Startups

Test These 3 Feedback Strategies Before You Launch Your Startup

If you don't validate your business idea with potential customers, you can't know if you're really offering them what they want or need.
Customer Service

Customer Service Depends on Relationships Even in the Mobile Age

Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
Small Businesses

How Criticism Can Save Your Small Business

Don't let your mistakes get you down. Instead, use them to your advantage.
Failure

The Art of Failing Well

Admitting mistakes is how we stretch and grow. Make the most of these critical learning opportunities.
Customer Relationship Management

The 3 Ways You Can be Certain Your Customers Feel Appreciated

They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.
Customer Relationship

Do You Know What Your Customers Want? Are You Sure?

Your world revolves around your customers, not the other way around. Treat them like it.
Product Development

Rapid Prototyping: The Best Route to Happy Customers

Transform product development from a guessing game into great market research: 4 ways how.
Growth Strategies

Leveraging Feedback and Referrals for Growth

Gathering and promoting feedback can lead to big wins.
Ask Entrepreneur

7 Traits of Exceptional Leaders In the Age of Customer Feedback

Leadership increasingly involves your ability, and willingness, to listen.
Customer Service

3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Customer Relationship Management

5 Tips for Dealing with Unhappy Clients

If you simply demand pay, you will have won the battle and lost the war.
Prime Day

Prime Day Fail: What Merchants Need To Know

Get creative and use Prime Day to build value for your storefront. Learn what your customers want and prepare for the holiday season.
Customer Experience

Customer Loyalty Is Spelled N-P-S

NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.