Customer Service

News and Articles About Customer Service

This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day
Customer Experience

This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day

Hunting gear maker Kuiu doesn't sell through retailers in favor of building direct and honest relationships with its customers.
Lydia Belanger
4 Winning Ways to Build Customer Loyalty
Customer Experience

4 Winning Ways to Build Customer Loyalty

Providing an excellent experience for your customers will help you stay on top.
Thomas Smale
At Last, Customer Service Agents That Customers Can't Drive Crazy.
Customer Experience

At Last, Customer Service Agents That Customers Can't Drive Crazy.

Smart agents can improve customer service and increase productivity.
Jonathan Crane
4 Ways to Earn Trust From Prospects and Customers
Customer Experience

4 Ways to Earn Trust From Prospects and Customers

If you want to gain a person's trust, be reliable.
Karen Mishra
What I Learned From Getting Ripped Off by a Bangkok Tailor
Customer Experience

What I Learned From Getting Ripped Off by a Bangkok Tailor

And four other business lessons I was reminded of after spending two weeks in southeast Asia.
Stephen J. Bronner
Good, Bad and Just Ugly Customer Service Trends
Customer Experience

Good, Bad and Just Ugly Customer Service Trends

If your company isn't focused on the customer experience then you're losing customers.
Are You Looking to Make a Sale or Create a Customer?
Customer Experience

Are You Looking to Make a Sale or Create a Customer?

Put sales on the backburner, and focus on increasing your customer lifetime value.
Daniel Newman
The Only 2 Things You Need for a Company Customers Won't Leave
Customer Experience

The Only 2 Things You Need for a Company Customers Won't Leave

Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Jason Forrest
Why Honest Customer Service Policies Are Good for Business
Customer Experience

Why Honest Customer Service Policies Are Good for Business

L.L. Bean offers a 'lifetime' guarantee on its products. Isn't that pricey for the company? Not if you keep talking about it.
Firas Kittaneh
3 Cost-Effective Ways to Increase Brand Awareness
Customer Experience

3 Cost-Effective Ways to Increase Brand Awareness

The most common problem entrepreneurs face is that nobody has heard of them or their business.
Ryan Erskine
Be Known for Not Skimping on Customer Service
Customer Experience

Be Known for Not Skimping on Customer Service

Overseas' call centers are cheap. Replacing disappointed customers is expensive.
David Inns
What Buffer Can Teach Us About Customer Service
Customer Experience

What Buffer Can Teach Us About Customer Service

Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.
Raubi Marie Perilli
3 Elements of a Better Customer Experience
Customer Experience

3 Elements of a Better Customer Experience

Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
Scott Horn
3 Steps That Will Empower Your Employees to Act Like CEOs
Customer Experience

3 Steps That Will Empower Your Employees to Act Like CEOs

Your company is only as strong as the weakest link in your chain. So, make those links strong.
Omar Soliman