Customer Service

News and Articles About Customer Service

Customer Service Depends on Relationships Even in the Mobile Age
Customer Experience

Customer Service Depends on Relationships Even in the Mobile Age

Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
Cynthia Johnson
Don't Mistake a Frequent Customer With a Loyal Customer
Customer Experience

Don't Mistake a Frequent Customer With a Loyal Customer

A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.
William Bauer
Pleasant Surprises Are the Best Customer Service
Customer Experience

Pleasant Surprises Are the Best Customer Service

When you treat your customer as your friend, you know what they need even if they don't ask.
William Bauer
Do You Know What Your Customers Want? Are You Sure?
Customer Experience

Do You Know What Your Customers Want? Are You Sure?

Your world revolves around your customers, not the other way around. Treat them like it.
Daniel Newman
6 Refresher Courses Every Employee Should Take Each Year
Customer Experience

6 Refresher Courses Every Employee Should Take Each Year

Reduce workplace conflicts and business liability by training your staff.
John Boitnott
A Retail Legend Shares Customer Service Secrets
Customer Experience

A Retail Legend Shares Customer Service Secrets

What do you learn after 27 years of running a famous store? Ask Roxanne Thurman, owner of Denver's Cry Baby Ranch.
Grant Davis
This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day
Customer Experience

This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day

Hunting gear maker Kuiu doesn't sell through retailers in favor of building direct and honest relationships with its customers.
Lydia Belanger
4 Winning Ways to Build Customer Loyalty
Customer Experience

4 Winning Ways to Build Customer Loyalty

Providing an excellent experience for your customers will help you stay on top.
Thomas Smale
At Last, Customer Service Agents That Customers Can't Drive Crazy.
Customer Experience

At Last, Customer Service Agents That Customers Can't Drive Crazy.

Smart agents can improve customer service and increase productivity.
Jonathan Crane
4 Ways to Earn Trust From Prospects and Customers
Customer Experience

4 Ways to Earn Trust From Prospects and Customers

If you want to gain a person's trust, be reliable.
Karen Mishra
What I Learned From Getting Ripped Off by a Bangkok Tailor
Customer Experience

What I Learned From Getting Ripped Off by a Bangkok Tailor

And four other business lessons I was reminded of after spending two weeks in southeast Asia.
Stephen J. Bronner
Good, Bad and Just Ugly Customer Service Trends
Customer Experience

Good, Bad and Just Ugly Customer Service Trends

If your company isn't focused on the customer experience then you're losing customers.
Are You Looking to Make a Sale or Create a Customer?
Customer Experience

Are You Looking to Make a Sale or Create a Customer?

Put sales on the backburner, and focus on increasing your customer lifetime value.
Daniel Newman
The Only 2 Things You Need for a Company Customers Won't Leave
Customer Experience

The Only 2 Things You Need for a Company Customers Won't Leave

Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Jason Forrest