United Airlines

News and Articles About United Airlines

'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder
Learning From Mistakes

'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder

A customer service letter addressed 'Dear Mr. Human' follows another dispatch last July in which various automated fields had been left completely blank.
Geoff Weiss
Airbnb Hands Over Names While Burger King Moves North: Weekly News Roundup
News and trends

Airbnb Hands Over Names While Burger King Moves North: Weekly News Roundup

Before your kick-off your holiday weekend, check out the news business owners need to know.
Tanya Benedicto Klich
This Little Gadget Caused an Epic Airline Passenger Brawl
Business Travel

This Little Gadget Caused an Epic Airline Passenger Brawl

A United Airlines flight was diverted after using something banned by most airlines: an anti-reclining seat device called the Knee Defender.
Laura Entis
Why Airline Loyalty May No Longer Pay Off
Airlines

Why Airline Loyalty May No Longer Pay Off

Reward programs have been eroding over the last 10 years as airlines shift their devotion to cold, hard, calculable dollars.
Travel Trends We Loved in 2013
Growth Strategies

Travel Trends We Loved in 2013

These trends gave business travelers something to cheer about this year. Is your favorite listed?