Thought Leaders
Be an Example — 3 Ways to Practice True Leadership
You don't want to be the next United Airlines; instead, take steps to empower employees to behave better by modeling true leadership for them.
United Airlines | Page 2
Business Operations & Logistics
5 Lessons Entrepreneurs Can Learn About Preparing for Crisis Communications
By John Pilmer
Business Legal
United Airlines Passenger Dragged Off Plane by Airport Employees
Brute force was used to drag a paying passenger off one of its planes on Sunday night.
By Rose Leadem
Entrepreneurs
Should Airplane Overhead Bins Be a ‘Right’?
We asked our audience on social media for their thoughts.
Business News
Computer Glitch Delays United Airlines Flights
Last year, Delta Air Lines canceled hundreds of flights and delayed many others after a power outage hit its computer systems.
By Reuters
Building a Business
United Expects $3.1 Billion a Year From No-frills Airfare, Fewer Delays
The third-largest U.S. carrier by passenger traffic also said passenger unit revenue would fall between 6.5 percent and 7.5 percent from a year earlier.
By Reuters
Business News
United Airlines Slapped with $2.75 Million Fine Over Flight Delays
The second-largest U.S. carrier at times did not return wheelchairs to customers promptly or give them adequate help, according to Department of Transportation.
By Reuters
Business News
United Airlines to Serve Free Snacks On All Flights
United now only serves free food on international flights.
By Reuters
Business News
United Airlines CEO Abruptly Steps Down Amid Internal Investigation
His replacement has already been named.
By Reuters
Business News
Despite Big Fuel Savings, Airlines Don’t Expect Lower Fares
Carriers in the U.S. said they will save millions of dollars in fuel costs, but won't be passing that savings along to passengers.
By Reuters
Building a Business
United Airlines, Orbitz in Legal Brawl With 22-Year-Old Travel Entrepreneur
Aktarer Zaman's startup, Skiplagged, aims to popularize 'hidden city' ticketing, in which passengers disembark at their layover destinations.
By Geoff Weiss
Building a Business
‘Dear Mr. Human’: United Airlines Suffers Another Embarrassing Customer Service Blunder
A customer service letter addressed 'Dear Mr. Human' follows another dispatch last July in which various automated fields had been left completely blank.
By Geoff Weiss
Entrepreneurs
This Little Gadget Caused an Epic Airline Passenger Brawl
A United Airlines flight was diverted after using something banned by most airlines: an anti-reclining seat device called the Knee Defender.
By Laura Entis
Marketing
Why Airline Loyalty May No Longer Pay Off
Reward programs have been eroding over the last 10 years as airlines shift their devotion to cold, hard, calculable dollars.
Entrepreneurs
Travel Trends We Loved in 2013
These trends gave business travelers something to cheer about this year. Is your favorite listed?
Entrepreneurs
How One Traveler Woke Up in the Dark and Trapped Alone Inside an Airplane
A Louisiana man shares his travel nightmare.
By Jason Fell