Hotel Guest Requests, and Receives, Framed, Signed Photo of Christopher Walken

Here's an example of customer service that goes beyond expectations.

Grow Your Business, Not Your Inbox

Stay informed and join our daily newsletter now!
Will be used in accordance with our Privacy Policy
Hotel Guest Requests, and Receives, Framed, Signed Photo of Christopher Walken
Image credit: Robert Marquardt | Getty Images
2 min read

Great customer service is alive and well, despite what you read and see (we're looking at you, United Airlines).

From requesting a taxi to scheduling a wake up call, it’s typical for hotels to make special accommodations for their guests. At one Irish hotel, a guest proved you can even request a framed photo of your favorite celebrity to be set up in your room.

Related: The Difference Between Customer Service and Customer Experience

Daniel Buckley booked a night at the Pembroke Hotel in Kilkenny, Ireland, and upon making the reservation, added a special request for a framed, signed photograph of Christopher Walken in Pulp Fiction. When booking the hotel, Buckley and his friend Luke Murphy added the bizarre note under the “special requests” section of their reservation.

The request, which Buckley shared on Facebook, read: "We would like a FRAMED photo of Christopher Walken (signed if possible) from Pulp Fiction, as my father was an assistant to Mr Walken for this film and this was his greatest accomplishment.”

Related: Customer Service Is Ground Zero For Success

The hotel brought Buckley exactly what he asked for. In the room was a signed, framed photograph of Walken in Pulp Fiction.

More from Entrepreneur

Get heaping discounts to books you love delivered straight to your inbox. We’ll feature a different book each week and share exclusive deals you won’t find anywhere else.
Jumpstart Your Business. Entrepreneur Insider is your all-access pass to the skills, experts, and network you need to get your business off the ground—or take it to the next level.
Create your business plan in half the time with twice the impact using Entrepreneur's BIZ PLANNING PLUS powered by LivePlan. Try risk free for 60 days.

Latest on Entrepreneur

Entrepreneur Media, Inc. values your privacy. In order to understand how people use our site generally, and to create more valuable experiences for you, we may collect data about your use of this site (both directly and through our partners). By continuing to use this site, you are agreeing to the use of that data. For more information on our data policies, please visit our Privacy Policy.