Get All Access for $5/mo

Airbnb Renter Discovers Hidden Door, Says Police Confirm There's a Secret Unit Upstairs With 'Surveillance': 'A Terrifying Experience' One bride-to-be was in for a not-so-welcome surprise when she discovered a secret door in her Airbnb rental.

By Emily Rella

A bride-to-be is going viral after a series of TikTok videos exposed a secret door leading to a staircase in an Airbnb that she rented for her bachelorette party — and the bride believes the owner of the unit (and potentially others) were in a hidden room watching her the whole time.

A TikTok user named Alexa (@heyylexa2) posted six videos that have racked up over 1.4 million views exposing an Airbnb she rented in San Rafael, California, dubbed the "Tranquil Waterfront Retreat."

@heyylexa2 AirBNB awareness. #scary #cameras #airbnbreview #bayareacheck #sanrafael #california #bachelorettegonewrong #surveillancevideo #violating #fear #nightmares #pleaseview #spreadawareness ♬ Dramatic Music Background - Background Music for Video Edits

The first clip explains that "one of the girls noticed that there was a false door that led to a staircase upstairs" after she leaned against the wall, and it felt hollow, noting the listing claimed the house was a one-floor, single-family rental.

Though spooked, the party headed outside to get in the hot tub and sit by the fire when "a light turned on upstairs," and they said a man was looking at them.

In a second video, Alexa tells viewers that she contacted authorities after noticing the light turn on. She also claimed cameras were turning to capture their moves as they walked outside, saying "felt like we were being actively watched, which was really uncomfortable."

@heyylexa2 San rafael california terrifying airbnb experience #parttwo #airbnb #scary #scaryexperience #surveillancevideo #mysterywall #beingwatched? #bayarea ♬ original sound - heyalexa

The bachelorette then said she contacted the Airbnb host, who said they were 25 minutes away but arrived in just minutes, further raising suspicions.

The girls also claim there was a one-way glass mirror on the same wall where the fake door was located, one that the tenants couldn't see through but someone on the otherwise of the while hypothetically could.

@heyylexa2 Part #4 airbnb experience… further evidence that this is creepy… like if they lived upstairs and had that white door that was an exit to outside why wouldnt they just SEAL this false door. Violating…. #sanrafael #airbnbfinds #bayarea #scarytiktoks #scaryexperience #stayvigilant ♬ original sound - heyalexa

In another video, the girls open the fake door and reveal a staircase draped with what appears to be bed sheets and part of a second staircase that looks like it leads to a downstairs unit.

The women claim that the police came out to investigate and were told "there was an entire unit upstairs, and there was surveillance upstairs" and told them to leave the property, escorting them out safely.

Entrepreneur was not able to find a police report at press time but has contacted the San Rafael police department.

@heyylexa2 Airbnb clarification part two. #sanrafael #airbnbfinds #airbnbweekend #airbnbbayarea #scaryexperience ♬ original sound - heyalexa

The Airbnb listing for the property is currently disabled, and Alexa told viewers that the rental company said her case is "under investigation" without further elaborating. The bride-to-be clarified in the comment section of one of her clips that she had been in contact with Airbnb and that she was being fully refunded.

"Trust your gut instincts -- if something seems off most likely something is off," Alexa told viewers. "This was a terrifying experience, we learned a lot from it. I'm just glad we are all safe."

Airbnb did not immediately respond to Entrepreneur's request for comment.

Emily Rella

Entrepreneur Staff

Senior News Writer

Emily Rella is a Senior News Writer at Previously, she was an editor at Verizon Media. Her coverage spans features, business, lifestyle, tech, entertainment, and lifestyle. She is a 2015 graduate of Boston College and a Ridgefield, CT native. Find her on Twitter at @EmilyKRella.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick


How to Close the Trust Gap Between You and Your Team — 5 Strategies for Leaders

Trust is tanking in your workplace. Here's how to fix it and become the boss your team needs to succeed.


6 Cost-Effective Ways to Acquire Brand Ambassadors

Boost your brand's visibility and credibility with budget-friendly strategies for acquiring brand ambassadors.

Health & Wellness

Get a Year of Unlimited Yoga Class Downloads for Only $23 Through June 17

Regular exercise has been proven to increase energy and focus, both of which are valuable to entrepreneurs and well-known benefits of yoga.

Growing a Business

He Immigrated to the U.S. and Got a Job at McDonald's — Then His Aversion to Being 'Too Comfortable' Led to a Fast-Growing Company That's Hard to Miss

Voyo Popovic launched his moving and storage company in 2018 — and he's been innovating in the industry ever since.

Side Hustle

'The Work Just Fills My Soul': She Turned Her Creative Side Hustle Into a 6-Figure 'Dream' Business

Kayla Valerio, owner of vivid hair salon Haus of Color, transformed her passion into a lucrative venture.

Business Culture

Why Remote Work Policies Are Good For the Environment

Remote work policies are crucial for ESG guidelines. Embracing remote work can positively impact your business and employees.