You can be on Entrepreneur’s cover!

'Absolute Disgrace': British Airways Feeds Customers '1 Piece' of KFC Chicken After Catering Problems The flight was set to jet from Turks and Caicos to London, with a stopover in the Bahamas.

By Emily Rella

entrepreneur daily

British Airways came up with a pretty "Finger Lickin' Good" solution on an international flight from Turks and Caicos when the plane's catering system suffered a major mishap — stopping at a local KFC to feed the hungry patrons.

The airline was flying passengers on a roughly 12-and-a-half-hour journey from Providenciales in Turks and Caicos to London Heathrow Airport on Sunday with a layover in Nassau, Bahamas.

The plane's catering carts reportedly malfunctioned, and all of the food for the trek had to be thrown out, leaving passengers starving and flight attendants scrambling for food for the second leg of the journey.

"Our teams sprung into action and made sure our customers had something to eat," a spokesperson for British Airlines told Insider, noting that the food shortage was a result of "unforeseen circumstances."

Staffers managed to source buckets of fried chicken from KFC and began handing out pieces to passengers. (Or "a" piece, according to some passengers.)

"ONE chicken leg per passenger, absolute disgrace, they then said they would be handing out vouchers as we left the plane which myself and travel partner never received," one angry passenger wrote on Instagram.

"I checked this out with a BA friend. It seems Turks can't do their catering so they take it with them on the outward flight," someone offered in the comments. "The intense heat out there made the food unsafe and BA didn't want to chance the whole flight getting sick. This was their only option to ensure everyone stayed safe but didn't starve."

One passenger claimed that the food was supposed to be loaded onto the plane once it arrived in the Bahamas and that the issue with refreshments happened there, not at the flight's original point of origin in Turks and Caicos.

The airline did, however, get cheeky on social media in response to KFC's UK account Tweeting about the mishap, calling it a "chicky situation."

"We apologize to customers that their full meal service was not available and we had to wing it on this occasion," the airline told Insider. "We're sorry if we ruffled any feathers."

The airline said that all customers received refreshment vouchers after the flight ended.

British Airways did not immediately respond to Entrepreneur's request for comment.

Emily Rella

Entrepreneur Staff

Senior News Writer

Emily Rella is a Senior News Writer at Previously, she was an editor at Verizon Media. Her coverage spans features, business, lifestyle, tech, entertainment, and lifestyle. She is a 2015 graduate of Boston College and a Ridgefield, CT native. Find her on Twitter at @EmilyKRella.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Resumes & Interviewing

Build a Better Resume with This $35 Subscription

AI Resume Builder promises to help you apply to jobs twice as fast.

Side Hustle

He Took His Side Hustle Full-Time After Being Laid Off From Meta in 2023 — Now He Earns About $200,000 a Year: 'Sweet, Sweet Irony'

When Scott Goodfriend moved from Los Angeles to New York City, he became "obsessed" with the city's culinary offerings — and saw a business opportunity.


I Got Over 225,000 Views in Just 3 Months With Short-Form Video — Here's Why It's the New Era of Marketing

Thanks to our new short-form video content strategy, we've amassed over 225,000 video views in just three months. Learn how to increase brand awareness through short-form video content.

Business News

Samsung Makes 6 Day Workweeks Mandatory for Executives as the Company Enters 'Emergency Mode'

Samsung said its performance "fell short of expectations" last year. Now executives are required to work weekends.


6 Habits That Help Successful People Maximize Their Time

There aren't enough hours in the day, but these tips will make them feel slightly more productive.


You Won't Have a Strong Leadership Presence Until You Master These 5 Attributes

If you are a poor leader internally, you will be a poor leader externally.