'The Worst Nightmare': One Cold Stone Creamery Location Lost All of Its Inventory — and the Meltdown Went Viral Employees had to pour the ruined product into garbage cans.

By Amanda Breen

Vince Talotta | Getty Images

It's been a rough month for U.S. ice cream parlor chain Cold Stone Creamery.

TikTok videos uploaded by an anonymous Cold Stone employee on Monday reveal a fire suppression sprinkler malfunction that flooded a store and destroyed all of its inventory, Fox Business reported.

Related: Cold Stone Creamery Employee Loses 3 Fingers in Accident

The videos, which garnered more than 220,000 views and appear to have been removed from the platform, were posted via a "Cold Stone Treats" account, which documents what it's like to work at the parlor. According to Fox, the clip showed "tipped-over shelves, wet floors and many vats of melted ice cream" and employees dumping the ruined product into garbage cans.

"If this wasn't enough, I fell and hurt my wrist," the employee behind Cold Stone Treats said in the second video, per the outlet. "I was making these videos and taking these pictures. I couldn't believe [it] — I wanted somebody to come and pinch me because this was the worst nightmare. And this is where I fell and hurt myself."

The incident followed another disaster earlier this month at a Corvallis, Oregon Cold Stone Creamery. There, several employees quit after a co-worker lost three fingers cleaning an ice cream machine; they claim they never received adequate safety training and that management demonstrated a lack of compassion.

Related: Is Your Local McDonald's Ice Cream Machine Broken? Check the McBroken App.

Based in Scottsdale, Arizona, Cold Stone Creamery is owned by parent company Kahala Brands, an international franchisor of quick-service food restaurants that also operates brands including Blimpie, The Counter, Thai Express, Sweet Frog and more, per Reuters.
Wavy Line
Amanda Breen

Entrepreneur Staff

Features Writer

Amanda Breen is a features writer at Entrepreneur.com. She is a graduate of Barnard College and received an MFA in writing at Columbia University, where she was a news fellow for the School of the Arts.

Editor's Pick

She's Been Coding Since Age 7 and Presented Her Life-Saving App to Tim Cook Last Year. Now 17, She's on Track to Solve Even Bigger Problems.
I Helped Grow 4 Unicorns Over 10 Years That Generated $18 Billion in Online Revenues. Here's What I've Learned.
Want to Break Bad Habits and Supercharge Your Business? Use This Technique.
Don't Have Any Clients But Need Customer Testimonials? Follow These 3 Tricks To Boost Your Rep.
Why Are Some Wines More Expensive Than Others? A Top Winemaker Gives a Full-Bodied Explanation.

Related Topics

Business News

California Woman Arrested For $60 Million Postal Service Scam

Lijuan "Angela" Chen faces two charges that each carry a maximum sentence of five years in prison.

Business News

'I'm Not a Very Good Businessman': Kevin Costner Is Risking a Ton of His Own Money on New Project

The "Yellowstone" star discussed how he bankrolled his new epic movies — and his accountant isn't happy.

Business News

Twitter's U.S. Ad Sales Are Tanking Despite Elon Musk's Claim That Nearly All Advertisers Have Come Back — Take a Look at the Turmoil

The company's new chief executive Linda Yaccarino reportedly started her role earlier than expected.

Business News

Microsoft to Pay $20 Million Settlement for 'Illegally' Retaining Children's Information

The Federal Trade Commission says Microsoft violated the Children's Online Privacy Protection Act (COPPA) by collecting children who signed up for its Xbox system's information and failing to obtain parental consent.


Find Cheap Flights and Learn New Languages With This $160 Deal

Get Rosetta Stone, a VPN, and more in this Father's Day deal.