📺 Stream EntrepreneurTV for Free 📺

Man Emotionally Reunites With Suitcase Amid Southwest Airlines Disaster Patrick Keane is going viral after getting his hands on his luggage at Midway Airport.

By Emily Rella

entrepreneur daily

There seems to be a light at the end of the tunnel for some passengers who have felt the pain of lost luggage while traveling with Southwest Airlines amid the nationwide disaster that's played out over the past week.

One passenger, Patrick Keane, is going viral after literally jumping for joy when he was reunited with his bag following two canceled Southwest flights.

Keane finally received his luggage back home at Midway Airport in Chicago after both flights were canceled out of Denver International Airport, leaving him stranded there for 17 hours.

Related: 'Nightmare': Customers 'In Tears' As Southwest Cancels Over 70% of Flights, Prompting Probe By Department of Transportation

In the clip posted to Twitter, Keane grabs his bag and lifts it in the air, high-pitched screaming as the rest of the passengers at baggage claim cheer him on.

He then stands up on the baggage carousel before jumping off and exclaiming "Sorry, it's been a f---ing week!"

The video has garnered over 369,000 views in less than 24 hours.

"I would have done the same and probably hugged and kissed mine," one Twitter user said in response.

Keane is one of the lucky ones.

Thousands of cancellations and delays have left passengers separated from their belongings, including from many flights that never even took off, and resulted in backed-up baggage claim areas across the country with suitcases piled high in terminals.

The baggage claim area earlier this week at Oakland International Airport (Credit: Courtney Sands)

Southwest's Chief Commercial officer, Ryan Green, issued a video apology on behalf of the company on social media late Monday night, pledging to do work "day and night" to repair the damage done.

"You know by now all of the flexibility and planning that we put in place to deal with the storm just wasn't enough," Green said, explaining that the company would now be extending self-service flexibility on its website and told customers that they would be able to request a full refund for canceled flights or significant delays.

As of Thursday morning, 58% of Southwest's flights for the day (2,361) were already canceled.

Emily Rella

Entrepreneur Staff

Senior News Writer

Emily Rella is a Senior News Writer at Entrepreneur.com. Previously, she was an editor at Verizon Media. Her coverage spans features, business, lifestyle, tech, entertainment, and lifestyle. She is a 2015 graduate of Boston College and a Ridgefield, CT native. Find her on Twitter at @EmilyKRella.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Side Hustle

These Coworkers-Turned-Friends Started a Side Hustle on Amazon — Now It's a 'Full Hustle' Earning Over $20 Million a Year: 'Jump in With Both Feet'

Achal Patel and Russell Gong met at a large consulting firm and "bonded over a shared vision to create a mission-led company."

Business News

Samsung's New Ad Pokes Fun at Apple's Controversial 'Crush' Ad

Creative universes overlap in a new ad from Samsung.

Business News

Dell Is Labeling Hybrid Employees With 'Red Flags' Based on How Often They're in the Office

Dell will consider the frequency of employee badge swipes when it determines how hybrid employees are reviewed, rewarded, and compensated.


Want to Be More Productive? Here's How Google Executives Structure Their Schedules

These five tactics from inside Google will help you focus and protect your time.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.