You can be on Entrepreneur’s cover!

This Bot Will Argue With Your Internet Provider For You and Get You a Cheaper Bill The DoNotPay ChatGBT bot is meant to negotiate bills on behalf of customers.

By Emily Rella

entrepreneur daily

If you've ever dealt with a long customer service call to help fix your internet or phone service, chances are it was a grueling and unenjoyable experience — and one that sometimes ends with the customer service rep being on the other end of some choice words and a whole lot of anger.

Fortunately, a third-party company named "DoNotPay" might be the solution to your woes (and possibly give those who work in customer service a break from angry consumers). A prototype example of the company's AI chatbot is going viral on Twitter after the company's CEO, Joshua Browder, showed the chatbot negotiating a Comcast bill in real-time.

In a screen recording that's been viewed over 460,000 times, the bot is connected with an Xfinity representative where it begins to talk about issues it's been having with services, mentioning specific dates and times marking the disruptions.

It then goes on to mention multiple lawsuits that customers have filed against the company and threatens to take legal action should the service issues not be resolved.

"I would like you to negotiate a better rate on my current plan without compromising any services or benefits associated with it," the bot tells the agent. "Otherwise I will switch providers immediately."

The conversation continues, with the bot being able to verify pieces of information about the customer such as full name, address, and current plan.

The result? A new plan for $10 per month cheaper which Bowder proudly explained would save the customer up to $120 per year.

The language and syntax of the bot's speech are definitely, well, robotic, but it got the job done efficiently.

"The AI just exaggerated the Internet outages, similar to how a customer would," he explained. "The AI is also a bit too polite, replying back to everything. But it was enough to get a discount."

The bot will be "publicly available soon" and will be able to be used for chat features (like the now-viral video) as well as for writing emails and filling in online forms.

Emily Rella

Entrepreneur Staff

Senior News Writer

Emily Rella is a Senior News Writer at Previously, she was an editor at Verizon Media. Her coverage spans features, business, lifestyle, tech, entertainment, and lifestyle. She is a 2015 graduate of Boston College and a Ridgefield, CT native. Find her on Twitter at @EmilyKRella.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Resumes & Interviewing

Build a Better Resume with This $35 Subscription

AI Resume Builder promises to help you apply to jobs twice as fast.

Side Hustle

He Took His Side Hustle Full-Time After Being Laid Off From Meta in 2023 — Now He Earns About $200,000 a Year: 'Sweet, Sweet Irony'

When Scott Goodfriend moved from Los Angeles to New York City, he became "obsessed" with the city's culinary offerings — and saw a business opportunity.


I Got Over 225,000 Views in Just 3 Months With Short-Form Video — Here's Why It's the New Era of Marketing

Thanks to our new short-form video content strategy, we've amassed over 225,000 video views in just three months. Learn how to increase brand awareness through short-form video content.

Business News

Samsung Makes 6 Day Workweeks Mandatory for Executives as the Company Enters 'Emergency Mode'

Samsung said its performance "fell short of expectations" last year. Now executives are required to work weekends.


6 Habits That Help Successful People Maximize Their Time

There aren't enough hours in the day, but these tips will make them feel slightly more productive.


You Won't Have a Strong Leadership Presence Until You Master These 5 Attributes

If you are a poor leader internally, you will be a poor leader externally.