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'Fully Restored': Verizon Says It Has Fixed the 'Network Disruption' that Affected Tens of Thousands of Customers A massive Verizon outage occurred Monday morning.

By Erin Davis

Key Takeaways

  • A widespread Verizon outage affected tens of thousands of customers across the country Monday.
  • Users reported being unable to make or receive calls and texts. Customers also couldn't access the internet.
  • Verizon said has "fully restored" service.

Verizon notified customers Monday evening that it had "fully restored" the disruption that led to a mass outage of service for tens of thousands of customers.

"Verizon engineers have fully restored today's network disruption that impacted some customers. Service has returned to normal levels," the company posted on X. "If you are still having issues, we recommend restarting your device. We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience."

Verizon has not yet publicly said what caused the issue.

Original story: Sept. 30, 2024:

Around 10 a.m. Monday, Verizon users began reporting outages on social media and to Down Detector that they have no service except SOS mode. Verizon acknowledged the "issue impacting service" at 11:48 a.m.

The issue has been ongoing since its peak this morning when it had more than 100,000 queries — Tom's Guide reports the number is down to the 40,000 range.

Reuters reports that the FCC is investigating and "working to determine the cause and extent of these service disruptions."

At 5:04 p.m., Verizon updated customers on X and said it was a "network issue" that has "started to be restored."

"We continue to work around the clock to fully resolve this issue," they added.

Here's what we know.

Where Is Verizon Down?

The massive Verizon outage appears to be across the U.S. with users from California to Ohio to Florida reporting issues.

Does Verizon Know About the Issue?

The company is aware of the issue, though it has not stated publicly what caused the outage. On its website and social media, Verizon said network engineers are working to identify and solve the problem.

Is AT&T Also Down?

Although users were also reporting issues with AT&T, the company said they are not experiencing outages, and it is just a residual effect.

What Is SOS Mode?

SOS mode occurs when your phone can't connect to a network, though users still should be able to call 911.

Erin Davis

Entrepreneur Staff

Freelance Writer

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