Wall Street Banks Slapped with $549 Million in Fines for Using WhatsApp 'Off-Channel' at Work Among the fined banks, Wells Fargo faces the steepest penalty at $125 million.

By Madeline Garfinkle

Key Takeaways

  • Banks used messaging apps like iMessage and WhatsApp, but didn't retain records, violating laws and hindering SEC oversight.
  • The banks have admitted wrongdoing and agreed to implement measures to prevent future violations.

Opinions expressed by Entrepreneur contributors are their own.

Several Wall Street banks were hit with substantial fines by two regulatory agencies on Tuesday for utilizing "off-channel" messaging services and failing to properly preserve the communications wherein deals, trades, and other business were discussed.

The Securities and Exchange Commission (SEC) is imposing fines totaling $289 million across nine firms, while the Commodity Futures Trading Commission (CFTC) is imposing $260 million in fines — resulting in a combined total penalty of $549 million.

The agencies found that employees frequently used personal devices and platforms like iMessage, WhatsApp, and Signal to discuss business matters, according to the complaint, but failed to retain most of the communications, violating securities laws, the SEC press release noted.

The SEC has taken action against 10 broker-dealer firms and one dually registered broker-dealer and investment adviser for "longstanding failures" to "preserve electronic communications" that occurred when discussing business. The SEC's investigation revealed widespread and prolonged use of unofficial communication channels at all 11 firms.

Among the fined firms, Wells Fargo and its affiliates (Wells Fargo Clearing Services and Wells Fargo Advisors Financial Network) agreed to pay $125 million, while BNP Paribas Securities and SG Americas Securities will pay $35 million each. Other firms facing fines are BMO Capital Markets Corp. and Mizuho Securities USA ($25 million each), Houlihan Lokey Capital ($15 million), Moelis & Company and Wedbush Securities ($10 million each), and SMBC Nikko Securities America ($9 million).

Related: Bank of America Slammed With $250 Million Fine for Opening Fake Accounts, Double-Dipping Charges — Here's How to Find Out If You Qualify for Payment

The SEC stresses that adhering to recordkeeping regulations is crucial for safeguarding investors and maintaining well-functioning markets.

"Today's actions stem from our continuing sweep to ensure that regulated entities, including broker-dealers and investment advisers, comply with their recordkeeping requirements, which are essential for us to monitor and enforce compliance with the federal securities laws," Sanjay Wadhwa, SEC deputy director of enforcement, said in a statement. "Recordkeeping failures such as those here undermine our ability to exercise effective regulatory oversight, often at the expense of investors."

The 11 firms involved admitted to violating "crucial requirements" and are taking steps to prevent future violations, Wadhwa added.

Gurbir S. Grewal, director of the SEC's division of enforcement, advises firms to self-report and rectify to avoid harsher consequences.

"So here are three takeaways for those firms who haven't yet done so: self-report, cooperate and remediate. If you adopt that playbook, you'll have a better outcome than if you wait for us to come calling."

Madeline Garfinkle

News Writer

Madeline Garfinkle is a News Writer at Entrepreneur.com. She is a graduate from Syracuse University, and received an MFA from Columbia University. 

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Side Hustle

This 29-Year-Old's Side Hustle Brought People 'to the Dark Green Side.' It Made $10,000 Within 2 Days and Sees 6 Figures a Month.

Nikki Seaman began work on her business when the pandemic led to grocery store shutdowns.

Growing a Business

4 Surprising Patent Myths That Could Cost You Big — What You Need to Know Now

Think patents are just legal jargon or a guaranteed payday? Discover the surprising truths behind common U.S. patent myths and what you really need to know before you file.

Business News

The 2025 Business Guide to Using Reddit Effectively

Reddit isn't new, but its influence is exploding.

Business News

Here's How Much a Typical Microsoft Employee Makes in a Year

Data from thousands of new federal filings shows how much Microsoft is paying its employees, from software engineers to product designers.

Franchise

Lawmakers Introduced a Bill to Make the Current Version of the Joint Employer Rule Permanent. Here's What It Means for the U.S. Franchise Industry.

After years of back-and-forth regulatory changes, a new bill aims to bring long-awaited clarity to the franchise industry.

Business News

'First Piece of Advice I Gave My Kids About Money': Kevin O'Leary Says You Can Be a Millionaire on a $65,000 Salary. Here's How.

"Shark Tank" investor Kevin O'Leary said he gives his children the same advice he tells his social media followers: "Don't buy crap you don't need."