Overcoming Bias and Meeting the Challenges of Talent Acquisition and Retention We tell you how work environment is no longer about perquisites and remuneration but about value propositions

By Rajeev Bhardwaj

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Selecting and retaining the best talent requires that HR managers consciously shed prejudices and practice being objective and rational in their day to day lives. There is a very sound economic argument against job discrimination. Common observation teaches us that many individual decisions by both employers and workers determine the finally agreed upon wage rate or salary for a particular line of work. Now, if an employer decides to remunerate all employees based on the average expectation of productivity of the workforce, there are no incentives for the more capable employees to excel and improve.

High Cost of Discrimination in the Workplace

On the other hand, if salaries are linked to performance then both the employer and the employee stand to gain from increased productivity that can translate into sales or an equivalent money earning opportunity. In practice, a certain component of salary is kept fixed and another component made variable, contingent upon the benefit that increased productivity of the employee brings to the organization. Now if an employer is biased towards a certain advantaged community, such as a white male in early industrial America, and restricts his selection to this community then he compresses his range of options. Not only is he missing out on latent talent, he is foregoing potential benefits and surpluses his organization could have received had he not limited his vision. Further, as the workforce contracts, wage rates go up and in a competitive world this can be disadvantageous.

This is why it makes sense to shun all forms of discrimination – gender, race and caste – if you wish to recruit the most desirable candidate for a job description.

Workplace Diversity and Inclusion

Workplace diversity and inclusion is more of a necessity than a choice because global workforce demographics are changing. In fact, the change in demographics shows a higher proportion of educated and skilled manpower emerging from developing economies and developing communities, who will also be the consumers of tomorrow. So, it is vital that communities learn to integrate in the workplace and allow everyone to gradually climb up the social and economic pyramid.

Aptitude Test Bias

Bias doesn't end at the level of the recruiting individual. IQ and traditional aptitude tests have shown to be biased toward higher income household urban males. It is important that recruiters, today, continuously stay updated with modern aptitude tests that leave no room for cheating, advantages and attitudinal bias. To do this, your company's business goals must be very well defined. Trajectories between milestones must be clearly envisioned, skills and productivities clearly identified and a traceable, traversable path should be clearly enunciated.

Technological evolution has often been mentioned as one of the major challenges of today's hiring process. With automation and heuristics, bias can be minimized. The caveat is that the performance monitoring algorithm is only as unbiased as the programmer. Artificial intelligence in HR does seem to have the capacity to bridge the gaps of asymmetric information between the employer and the employee.

Employee Retention: Putting in place a positive work environment

Lastly, putting in place, an environment that fosters learning by challenge and time-bound growth has been shown to bear fruit when practiced on the right kind of employee. Work environment is no longer about perquisites and remuneration but about value propositions. Think about universally desirable visions and values, career development opportunities, corporate social responsibility and flexible working hours where possible.

As a recruiter, one must learn to be generous and be genuinely interested in other people. Start a negotiation by building on common ground. Even when you have to reject a candidate, explain things in a manner that the other person is able to understand and agree.

Rajeev Bhardwaj

VP-Human Resource, Sun Life Financial Asia Service Centre, India

Rajeev Bhardwaj, who heads the Human Resource function at Sun Life Asia Service Centre, is a veteran in the field who has spent 25 years contributing to the HR policies of diverse organizations across sectors.

Over the years, Rajeev has been associated with a slew of global organizations such as ABB, Coca Cola, and Intel Technology, among others.

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