Want to open a InXpress?
2021 Franchise 500 Rank
#402 Ranked #384 last year
See the Full List
Initial investment
$86K - $167K
Units as of 2020
371 16.7% over 3 years

Company Overview

InXpress provides international express, domestic express, freight and mail services to customers, leveraging agreements with carriers to provide discounted rates and utilizing its online shipping software, Webship, to automate the shipping process. The company was founded in 1999 and began franchising in 2000.

About InXpress

Founded
1999
Leadership
Dustin Hansen, CEO
Sponsored Content

More from InXpress

OWNING AN INXPRESS GLOBAL SHIPPING FRANCHISE ALLOWS SALES PROS TO BUILD A CUSTOMER BASE THAT GENERATES RECURRING INCOME

FRANCHISEES SECURE CLIENTS, NEVER TOUCH PACKAGES, AND RECEIVE ONGOING COMMISSIONS FROM SHIPPING REVENUE

InXpress is a global shipping franchise that helps get the same prices and customer support for small and mid-sized businesses that carriers typically reserve for Fortune 1000 companies. We earn the discounts and increased service through cooperative buying that bundles the revenues of these small businesses together.

We have more than 350 franchisees worldwide in 14 countries, with more than 100 in the United States and Canada. Franchisees don’t handle boxes or load trucks. They act as consultants or specialists. Here’s how it works:

National and global shipping companies (like DHL) focus a lot of their efforts on supporting large national and global Fortune 1000 companies. Like any smart business, they offer the best deals and best service to customers who provide them substantial recurring revenue. Small and mid-sized businesses don’t buy enough services to command significant price breaks or personalized attention. Yet they have the same needs.

InXpress changes this equation. We operate as a buying group to bundle the collective purchasing power of thousands of small and medium-sized business. We then guarantee carriers tens of millions of dollars in business each year and negotiate strong discounts as a result — lower than any single small or mid-sized business could negotiate on its own. In fact, InXpress is the #1 reseller of DHL services in the world.

Day in the life of an InXpress franchisee

Franchisees call on small and mid-sized businesses, through door knocking or cold calling, to learn what they’re paying currently in shipping costs, and offer real and measurable savings to these businesses. In addition, franchisees and InXpress take on some of the customer service responsibilities, but none of the heavy lifting. Clients start saving immediately, and franchisees generate revenue on each shipment.

Businesses typically agree to use InXpress on a trial basis. After a positive experience, these companies bring all their shipping business to the InXpress franchisee. This ongoing business relationship provides a valuable ongoing revenue stream to the franchisee. The franchisee continues to touch base with existing customers while reaching out to new prospects and increasing their client roster — and revenue potential — over time.

Our value is easy to demonstrate: lower shipping costs and increased service and communication.

Size of the industry

The global freight market is $700 billion in the U.S., and it’s expected to grow to $1.3 trillion by 2023, according to research from the U.S. Department of Transportation and Research and Innovative Technology. Fortune 1000 companies have resources to hire logistics experts — but what about the nearly 5 million companies that have a smaller payroll and are less experienced, but that cumulatively represent a huge piece of the shipping market? This largely overlooked market of small to medium sized businesses is the core target for InXpress franchisees.

Global shipping generates hundreds of billions of dollars in annual sales. It makes global commerce possible. As long as companies are manufacturing, buying and selling goods around the world, the shipping and freight industry will continue to grow and create massive opportunities for InXpress franchisees.

A simple, powerful business model

When you’re thinking of starting your own business, would you rather:

A) Invest in a franchise that has a lot of moving parts, a large number of employees to manage, high fixed costs and an inventory that has to be financed, or

B) Invest in a simple business with low overhead, no employees to start and no inventory you have to buy, yet still offers high margins, repeat customers and strong recurring revenue?

Franchisees handle client sales and some customer service. The carriers handle the complex part, which is getting packages and products from point A to point B.

An easy value proposition for customers

Several franchisees have told us that before they started working with InXpress, the opportunity didn’t look real. A low startup cost, home-based business with high revenue potential? That sounds like some of the emails that get directed straight to the spam folder.

That’s why we’d like to introduce you to Cathy Battreall, one of our franchisees. She lives in Jacksonville, Florida, where she has built the most successful InXpress location in the United States, despite living in a city without a major shipping hub or a first-tier international airport. She developed a passion and a knack for discussing inbound and outbound shipping needs with nearby small and medium-sized businesses.

InXpress franchise owners use their sales and people skills to sign customers with InXpress and find solutions to fulfill all their shipping needs. All the complexities of shipping lie with the actual carrier; the InXpress shipping franchise merely provides the access and the discounts that come from group buying power. InXpress franchisees find the customers; the carriers and shippers literally do all the heavy lifting. And the franchisor handles all the customer billing and collections to free up franchisees’ time to focus on selling to more businesses.

“What we’re good at is helping the customer save money,” says CEO Dustin Hansen, who was originally an InXpress franchisee himself, like most of our executive board. “A common misconception is that the franchisees are actually involved in the shipping. Our franchises never touch the boxes. We’re simply there to provide access to the customers and help them save money. And we provide that one-on-one customer service that the big carriers don’t offer.”

Aside from being a price leader, we create high customer loyalty through simple calls and visits. Instead of talking to a call center 7,000 miles away, customers call you when they have a question. What does this mean to a customer?

  • Real cost savings
  • No 800 numbers without live help
  • No messing around with low-level service reps who are trained to say, “I hear your frustration” but don’t have the knowledge or authority to do anything about it
  • Speedy answers
  • Knowledgeable service
  • Real problem-solving

It means customers turn to you for professional guidance, and they build a trusted relationship with you. This reduces customer frustration and increases retention, which helps franchisees keep customers for a long time. Customer loyalty provides a base of recurring revenue that franchisees expand by adding new customers.

Getting started

The successful InXpress franchisee possesses a high level of determination, is highly trainable, and has a lot of self-confidence. They do not need shipping industry experience, which can be gained through our comprehensive training program. Ultimately, our franchisees enjoy networking and building relationships, have hustle and sales experience or an aptitude and desire to run a sales business. US candidates also have $65,000 in funds for the upfront fees, or $25,000* in capital along with the ability to secure funding for the remainder of the initial investment cost.

*SBA financing requires a $25,000 cash deposit plus $50,000 capital left in cash or retirement accounts after loan closing

Franchising Overview

Franchising Since
2000 (21 years)
# of employees at HQ
35
Where seeking

This company is seeking new franchisees throughout the US.

This company is seeking new franchisees in the following international regions: Africa, Asia, Australia/New Zealand, Europe (Eastern), Europe (Western), Canada

# of Units
371 (as of 2020)

Franchisor Information

Corporate Address
10619 S. Jordan Gateway Blvd., #110
South Jordan, UT 84095

Information for Franchisees

Here’s what you need to know if you’re interested in opening a InXpress franchise.

Financial Requirements & Ongoing Fees

Here’s what you can expect to spend to start the business and what ongoing fees the franchisor charges throughout the life of the business.

Initial Franchise Fee
$50,000
Initial Investment
$85,600 - $166,990
Net Worth Requirement
$150,000
Cash Requirement
$25,000 - $65,000
Veteran Incentives
15% off franchise fee
Royalty Fee
30%
Term of Agreement
5 years
Is franchise term renewable?
Yes

Financing Options

Some franchisors offer in-house financing, while others have relationships with third-party financing sources to which they refer qualified franchisees.

Third Party Financing
InXpress has relationships with third-party sources which offer financing to cover the following: franchise fee, startup costs

Training & Support Offered

Franchisors offer initial training programs and a variety of ongoing support options to help franchisees run their businesses.

On-The-Job Training
50-79 hours
Classroom Training
128-219 hours
Additional Training
Additional training
Ongoing Support
Newsletter
Meetings & Conventions
Field Operations
Proprietary Software
Franchisee Intranet Platform
Marketing Support
Ad Templates
Social Media
SEO
Website Development
Email Marketing

Operations

Additional details about running this franchise.

Is absentee ownership allowed?
No
Can this franchise be run from home/mobile unit?
Yes
Can this franchise be run part time?
No
Are exclusive territories available?
No

Franchise 500 Ranking History

Compare where InXpress landed on this year’s Franchise 500 Ranking versus previous years.

Additional Rankings

Curious to know where InXpress ranked on other franchise lists? Find out below.

Ranked #402

Franchise 500 Ranking

Ranked #188

Top Global Franchises

Ranked #144

Top Franchises for Veterans

Ranked #73

Top Franchises for Less Than $100,000

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Disclaimer
The information on this page is not intended as an endorsement or recommendation of any particular franchise by Entrepreneur Media. Our franchise listings and rankings are solely research tools you can use to compare franchise operations. Entrepreneur stresses that you should always conduct your own independent investigation before investing in a franchise. That should include reviewing the franchisor's legal documents, consulting with an attorney and an accountant, and talking to former and current franchisees.
Updated: February 8th, 2021