If human resource personnel are serious about business impact, they should take these four steps to help frontline managers make better people decisions.

Why the most overlooked part of the customer journey determines whether people stay, leave or talk about you.

UI and UX have matured. What used to be about visual novelty is now about clarity, trust and long-term usability.

These are my greatest lessons that came from real-world reps, mistakes and pressure — not textbooks or grades.

Most leaders would have demanded 80-hour weeks. We focused on trust and rest instead—and ran faster than ever.

The instincts that drive successful company building often struggle when you are investing, highlighting what truly leads to long-term results.