Get All Access for $5/mo

8 Ways Retailers Should Target Smartphone Users Many sellers missed a big opportunity this past holiday shopping season. Here's what they can do later this year.

By Puneet Mehta Edited by Dan Bova

Opinions expressed by Entrepreneur contributors are their own.

Not surprisingly, mobile played an increasingly important role this holiday shopping season. According to Deloitte's Annual Holiday Survey, 68 percent of smartphone users planned to use their devices for holiday shopping, and these consumers would spend 27 percent more on holiday gifts than non-smartphone owners.

During the holiday shopping season in particular, consumers experience sensory overload with all of the promotions and advertisements they come in contact with. On mobile, it is critical that retailers hyper-target all messages based on real-time situational factors and robust customer profiles and implement dynamic pricing on an individual level.

If marketers push irrelevant content, consumers will perceive it as an annoyance and intrusion that will negatively influence not only their holiday shopping behavior, but also behavior throughout the coming year. Retailers need to start analyzing all of the behavioral (app and web), transactional and demographic data gathered this holiday shopping season to start the creative targeting planning for the coming holiday shopping season.

Related: 3 Major Retail Predictions for 2014

It no longer cuts it to tailor messages only on past purchases or geolocation and demographic data. Advances in predictive analytics, marketing automation and cross-channel profiling paved the way for marketers to target their mobile audiences in much more resourceful, highly personal and relevant ways. Here are eight ways retailers should be segmenting their customers:

Shopping cart abandoners: Predictive analytics can anticipate which customers are likely to abandon their cart as well as which deal (e.g. "Free Shipping" or "5% off") is more likely to inspire them to follow through on their purchase.

The lone mall wanderers: Leveraging location data and automation tools, a retailer can target shoppers who are in a mall but have yet to walk through its doors with a push alert featuring a personalized offer to entice them in.

Eleventh-hour shoppers: Marketers need to start engaging with habitual procrastinators early on, recommending items and highlighting sales for gifts. Pushing a message when the individual comes in close proximity of a store, with a tailored deal, will help retailers close on the last-minute purchases.

Related: 4 Ways Retailers Can Ride the Post-Holiday Wave to More Sales

Holiday hostesses: Leveraging big data, retailers can predict who likely plays host during the holidays and send information on home decorating items, hosting tips and festive recipes to drive engagement and loyalty.

Social butterflies: By accounting for social influence, retailers can court customers with a large Facebook, Twitter, Pinterest or Instagram footprint with special offers and deals. Those posts could then be seen by thousands of other people.

Early-bird buyers: Which customers err on the side of early? Retailers should start targeting holiday campaigns to this cohort when other customers might balk at the timing. Some people don't mind holiday gift ideas in September, while others would cringe at the thought of it.

Deal fishers: Retailers are always competing to provide the best deal, especially around the holidays. Retailers need to segment their deal-hungry audience based on which offers motivate them the most to make a purchase. While some people will get excited about free shipping on orders over $100, others only care about discounts on home goods.

Thrifty brand loyalists: Some people want a certain brand, but wait for the price to fall and then purchase a vast quantity. Most commonly, this segment emerges on the day after Christmas and the following weeks. Retailers need to implement dynamic pricing on an individual level, providing these thrifty brand loyalists with deep discounts that will pay off in the total purchase bill.

Related: 5 Common Ecommerce Returns Mistakes

Puneet Mehta

CEO and Co-Founder of MobileROI and MyCityWay

Puneet Mehta is CEO of New York City MobileROI, a company with a context- and situation-aware mobile-marketing automation platform, as well as CEO of MyCityWay, also in New York, and offering a cloud-based mobile marketing-automation platform. As a Wall Street tech executive, he built platforms to power large-scale trading systems and help high-frequency trading desks predict trends.  

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Growing a Business

You'll Never Satisfy Your Customers — or Grow Your Business — Without Doing These 3 Things

Customer feedback can be used to drive sustainable growth. Here are three approaches to how you can move past measurement to drive improvement and ultimately grow your business.

Business News

Southwest Airlines Is Switching Up Its Boarding Policy and Assigning Seats for the First Time Ever

The airline, known for its unique open seating model, will assign seats for the first time in company history.

Leadership

From Crisis to Control — How to Lead Effectively in High-Stress Scenarios

From the eye of the storm to the heart of leadership: How BELFOR's Sheldon Yellen's approach to the disaster recovery industry is revolutionizing resilience in business.

Growing a Business

5 Lessons Nonprofit Leaders Can Learn from Big Tech

Nonprofits can do more good by adopting a few key lessons from tech companies — like focusing on efficiency and using data for strategic decision-making.

Starting a Business

How to Find the Right Programmers: A Brief Guideline for Startup Founders

For startup founders under a plethora of challenges like timing, investors and changing market demand, it is extremely hard to hire programmers who can deliver.

Fundraising

Working Remote? These Are the Biggest Dos and Don'ts of Video Conferencing

As more and more businesses go remote, these are ways to be more effective and efficient on conference calls.