How Startups Can Take Advantage of Netflix's Early-Release Strategy

In the public-relations game, the brand that comes out first often makes the biggest splash.

learn more about Elliot Tomaeno

By Elliot Tomaeno

Jill Greenberg | Netflix

Opinions expressed by Entrepreneur contributors are their own.

Netflix in June made a calculated decision to release the entire third season of Orange Is the New Black early. Not only did this thrill the OITNB fan base and generate a ton of press coverage on the new season, but it also sent a powerful message: Netflix aims to please.

Entrepreneurs can enjoy these same advantages by making strategic decisions to announce or release products before the originally promised dates. Vital "go live" dates, including new website releases, product updates and even a company's initial release are all prime opportunities for startups to excite customers, grab press attention and earn valuable feedback.

The trick is to release early, but wisely.

Related: Eliminate These 5 Words From Your PR Messaging

Netflix faces disadvantages in trying to reach large markets of potential viewers. So similar to a startup, it's always searching for new ways to find the target audience.

By releasing the newest season early, Netflix advertised the show while reminding people that the company has a history of doing things differently, proving to customers that it doesn't blindly follow tradition. Netflix gives fans the power to watch when and how they wish, which builds goodwill and makes customers feel special.

In the same vein, startups can grant certain customers early access to products. The opportunity to see what a company is working on behind the scenes builds excitement and is often perceived as a reward.

In the public-relations game, the brand that comes out first often makes the biggest splash, but how can a startup carry that momentum forward? To make the most of an early release, follow these four tips:

1. Target the right customers.

Always keep the type of customer you want to attract in mind. Customers may view early-release products as half-baked, so it's a good idea to target a specific audience with the highest potential for conversion. If conversion doesn't occur, a strategy shift has to follow quickly.

A clear focus is critical. Who do you want to give this to, and what kind of feedback do you want from them?

2. Request feedback.

Let people in early to play around through a direct invitation. Reach out to certain individuals, and tell them, "You've been invited to join our VIP beta-testing group prior to the official launch."

Related: 5 Tools Every PR Pro Should Be Using to Measure Storytelling Efforts

Also consider creating a waitlist or another way for people to sign up. Engaging early adopters offers significant benefits because these test customers using the product in the real world can provide priceless feedback. Even when a firm is more interested in testing server load time than receiving feedback, asking for it every step of the way makes participants feel valued.

3. Don't fight expert opinion.

If people feel like they're part of the platform, they'll be more forgiving of its flaws and will put more effort into improving it. Don't fight their opinions. Practice strategic vulnerability. Even if the experts are wrong, simply thank them. This will build trust with early customers and can enhance potential press.

4. Connect with the media.

Attracting press isn't always the goal of an early release, but it's a good way to get the media interested in the platform sooner. Don't try to emulate successful early releases launched by other companies such as Mint or Mailbox -- a newsworthy early release must be unique.

Of course, an early release isn't appropriate in some situations. Physical products that require testing should be released to the press first to ensure adequate coverage. If the product is new and innovative, it's counterproductive to alert competitors. And finally, an early release is too risky for any project with uncertain development timelines.

For the right product or announcement, however, a strategic early release can work wonders.

If the success of the OITNB release has proven anything, it's that startups don't have to cling to traditional release structures. In fact, breaking those norms can result in more press, buzz, feedback and, most important, happy customers.

Related: 4 PR Strategies You Should Be Using Right Now

Elliot Tomaeno

Founder of ASTRSK

Elliot Tomaeno is the founder of Astrsk, a New York PR firm that works with both emerging and established technology companies. Tomaeno has worked with companies such as Squarespace, Frank & Oak, Trello, QuizUp, ClassPass, PHHHOTO, Zola and many more. Since launching in 2012, Astrsk has helped launch more than 150 startups and tech products and has been part of seven exits.

Related Topics

Editor's Pick

Everyone Wants to Get Close to Their Favorite Artist. Here's the Technology Making It a Reality — But Better.
The Highest-Paid, Highest-Profile People in Every Field Know This Communication Strategy
After Early Rejection From Publishers, This Author Self-Published Her Book and Sold More Than 500,000 Copies. Here's How She Did It.
Having Trouble Speaking Up in Meetings? Try This Strategy.
He Names Brands for Amazon, Meta and Forever 21, and Says This Is the Big Blank Space in the Naming Game
Business News

These Are the Most and Least Affordable Places to Retire in The U.S.

The Northeast and West Coast are the least affordable, while areas in the Mountain State region tend to be ideal for retirees on a budget.

Management

5 Things I Learned as the CEO of a Fully Remote Company

As the CEO of a company that was an early adopter of a fully distributed workplace model, here are five important lessons I've learned from the experience.

Marketing

Want Your Self-Published Book in Bookstores? Here are 3 Major Tips On How to Make It Happen.

As a publisher for over eight years, here are some of my best tips for how to self-publish a book in a way that will increase your chances of seeing it in bookstores.

Starting a Business

A Founder Who Bootstrapped Her Jewelry Business with Just $1,000 Now Sees 7-Figure Revenue Because She Knew Something About Her Customers Nobody Else Did

Meg Strachan, founder and CEO of lab-grown jewelry company Dorsey, personally packed and shipped every order until she hit $1 million in sales.

Business News

I Live on a Cruise Ship for Half of the Year. Look Inside My 336-Square-Foot Cabin with Wraparound Balcony.

I live on a cruise ship with my husband, who works on it, for six months out of the year. Life at "home" can be tight. Here's what it's really like living on a cruise ship.