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What Is a Scrum Master? Everything To Know. Scrum masters are crucial to the scrum project management framework. This article explains what a scrum master is and how to become successful.

By Entrepreneur Staff

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If you're new to the business and project management world, you may have heard of the term "scrum master." But what does that role entail? And is it right for you?

This post will define what a scrum master is and explain the possible benefits of taking on that role in your organization. This article will also provide tips for becoming a successful scrum master.

So whether you're just kickstarting your career or seeking a new challenge, read on to learn more about this crucial role.

What is scrum?

Scrum is an agile framework for project management that helps teams deliver products and services. It's based on iterative, incremental development, where teams work in short cycles to produce results that can be tested and validated.

Related: Why 'Scrum' Project Management Is Worth Learning, and Where to Start

This process allows teams to respond quickly to changes and feedback from stakeholders, which helps them stay on track and ensure that they're meeting the needs of their customers.

At the heart of the scrum methodology is the "sprint" — a short, defined period (typically two to four weeks) where product development teams work together to deliver something. This could be anything from creating a new feature or improving an existing one to developing and testing an expansion of the workspace.

During each sprint, self-organizing teams leverage a collaborative workflow, breaking down tasks into small chunks and tracking them until completion. Teams review their progress at the end of the sprint (the "sprint review"), learn from any issues that have arisen, and make the necessary adjustments.

Scrum is designed to give agile teams autonomy and flexibility — empowering them to respond quickly to customer feedback and adapt to changing circumstances.

It also encourages collaboration between team members by providing a structured framework for communication and problem-solving. Overall, it helps teams work more efficiently and create better products faster.

Related: For a Small Business, Mobility Is Your Competitive Advantage

What is a scrum master and what does the role involve?

A scrum master is a professional who helps to manage and coordinate a scrum team. The scrum master job includes ensuring the team adheres to the scrum framework and helping resolve a range of team and development-related issues.

Scrum masters ensure the group is meeting its objectives and working effectively together, while helping to facilitate communication between team members and resolving any conflicts that may arise.

To be successful in this role, a scrum master must have excellent interpersonal and communication skills. They must also keep track of multiple tasks and timelines while working well under pressure. Earning a scrum master certification could be an excellent next step if you're considering a career in project management.

Benefits of hiring a scrum master

  • Scrum principles include a focus on review and improving based on feedback, which can lead to higher-quality products and services.

  • Teamwork is at the heart of scrum. Hiring a professional scrum master can drastically improve the cohesiveness and efficiency of your team members.
  • Scrum teams are flexible, and the best scrum masters will be able to adapt to rapidly changing situations and unexpected challenges with ease.
  • Because scrum addresses feedback, primarily during scrum review sessions, hiring a good scrum master can reduce costs and increase returns over time.

The key responsibilities of a scrum master

The scrum master role involves helping the development team to stay focused and on track.

As primary facilitators, they ensure team members know their roles and responsibilities and understand the sprint goals. They also must help resolve any conflicts and impediments that might surface within the team.

Additionally, professional scrum masters are responsible for keeping their team's product backlog up to date and maintaining a realistic view of the team's progress.

By helping the team remain organized and focused, the scrum master equips the team to deliver a high-quality product.

Related: Learn Project Management and Make Your Business More Efficient

How to become a scrum master

A scrum master is a crucial role in any agile project management team. They're responsible for coordinating and implementing scrum and the team's overall success.

If you're interested in becoming a scrum master, there are a few things to keep in mind:

  • It's essential to have a strong understanding of agile and scrum principles and fundamentals. You'll need to effectively guide your team through all stages of the scrum process, from sprint planning to product delivery.
  • You must resolve conflicts and build consensus among your scrum team members.
  • You must excel in communication and motivate and inspire your teams.

Related: Manage Organizational Growth by Learning Agile Project Management

If you have the skills and attributes necessary to be a successful scrum master and think you would enjoy the work, then this may be the role for you.

Someone can take a few different paths to become a scrum master.

One is to have a background in software development or project management and then pursue a scrum master certification.

Other programs can be helpful, such as the Project Management Institute Agile Certified Practitioner (PMI-ACP), Scrum Alliance Certified Scrum Master (CSM), and Professional Scrum Master (PSM) certification programs.

That said, gaining experience is perhaps the best way to become a scrum master. Most scrum masters start as developers or product managers and work their way up into the role of scrum master. This allows them to learn about the product and the development process while seeing how they can implement scrum successfully within their organization.

Tips for working effectively with a scrum team

Working on a project with an agile scrum team will always come with challenges, but there are tried-and-true strategies for helping your team be more effective:

  • Clearly communicate your vision. You need a vision for each scrum project for what you hope to achieve. Effectively communicating that vision will help the team to align their efforts and stay focused on the goal.
  • Remain flexible. Having a structure is essential, but you must be flexible enough to allow your team to adapt its approach as needed. The scrum framework centers on iterative development, so the team must be able to adjust their plans as new information arises.
  • Provide adequate resources and support for the team. This includes ensuring that team members have the skills and knowledge they need to be successful.

Common challenges faced by scrum masters

Being a scrum master can be a challenging but rewarding role. One of the most common challenges faced by scrum masters is facilitating effective communication among team members.

It's essential that everyone feels comfortable communicating with each other in a scrum team during daily stand-up meetings and beyond. Communication and teamwork include sharing both their successes and their challenges.

Another common challenge is ensuring the team stays focused on the task. In a fast-paced environment, it's easy for team members to get sidetracked or start working on unrelated tasks. The scrum master works to keep the team focused and progressing toward its goals.

Conflict within the team is perhaps the most difficult challenge. Close-working groups will inevitably experience conflict, but, rather than becoming a roadblock, conflict can ultimately benefit your team if handled appropriately.

The key is to resolve conflict constructively to lead to a more cohesive and effective team.

Related: Scrum Master Training: Case Studies & Confessions Course

Other jobs within the scrum team

Scrum master isn't the only role worth pursuing within the scrum framework.

Here are some other critical jobs for any scrum team:

Product owner

The product owner represents stakeholders' interests when it comes to the product. They're ultimately accountable for managing product backlogs, setting priorities, and working with the scrum team to ensure that all products delivered meet stakeholder requirements.


Developers are the people responsible for actually building the product. They work with the product owner to understand what needs to be built and then build it according to the scrum rules, principles, and processes.


The tester must ensure that all features of the developed product meet their requirements in terms of quality, performance, and security. Before the product is released, they work with the developers to address any bugs or issues discovered during testing.

Other scrum-centric titles

Additionally, as scrum becomes a more popular project management strategy, there is a demand for those with scrum experience to help organizations and individuals learn (and learn how to implement) scrum.

Scrum consultant

Scrum consultants advise and guide business teams on how to best implement scrum within their organizations. They have deep knowledge of agile principles and can help teams transition to scrum and troubleshoot any issues that arise along the way.

Scrum trainer

The scrum trainer helps the team learn how to use scrum and its associated practices. They also guide effective collaboration within a scrum setting, including daily scrums and other scrum events.

Finally, many organizations are now hiring scrum professionals who serve as intermediaries between the team and stakeholders, helping both sides to understand the value of using a scrum framework.

These professionals often come from outside the organization and bring their expertise in agile project management practices to bear on any development process.

Ready to become a scrum master?

A scrum master is a specific type of agile project management role that helps ensure the team adheres to the scrum framework, and it's essential to ensuring an organization's projects are successful.

If you're interested in becoming a scrum master, learn about (or brush up on) agile methodology, get certified as a scrum master, and learn to manage teams effectively as a servant leader. And if you're not ready to take the leap to scrum master, consider another scrum role that could serve as a stepping stone.

Looking for more resources for professional growth? Explore Entrepreneur's vast and constantly growing library of informational articles here.

Entrepreneur Staff

Entrepreneur Staff


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