How You Handle Mistakes Can Actually Help Build Brand Loyalty

Owning up to errors -- and promptly fixing them -- shows clients and customers what you're worth.

By C-Suite TV • Dec 13, 2017

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Join C-Suite host Jason Forrest as he interviews Cheyenne Construction CEO Bob McCarthy, who has been quoted as saying, "Every company makes mistakes; it's how you handle those mistakes that determines whether you will be successful." McCarthy started his first company with $3,000; today Cheyenne is worth over $40 million. On this C-Suite episode, McCarthy shares a few of the mistakes he made and how he handled them with such integrity that the missteps actually built more loyalty among his clients.

C-Suite TV

C-Suite TV, is an on-demand business channel featuring interviews and shows with business executives, thought leaders, authors and entrepreneurs providing news and information for business leaders. C-Suite TV is your go-to resource to find out the inside track on trends and discussions taking place in businesses today. This online channel is home to such shows as C-Suite with Jeffrey Hayzlett, Executive Perspectives Live, C-Suite Insights with Nicole Sawyer, Best Seller TV, Run Towards The Roar with Jason Forrest and more. C-Suite TV is part of C-Suite Network, the world's most trusted network of C-Suite leaders.

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