Customers: Page 4
She Was Down to Her Last $5. Now She Runs a Multi-Million Dollar Cupcake Business.
On this inspiring episode of "Behind the Review," listen to Mignon Francois's journey from living off of $5 to owning a multi-million dollar cupcake business and becoming a successful author.
The Best Form of Marketing Is Totally Free. Here's How to Unlock It.
More than advertising and promotions, great customer service is the single most impactful factor to drive more business.
How To Attract Premium Clients And Charge Accordingly — Even During Market Instability
Feel like you don't know how to set yourself apart and go high-end? Here's a three-step process you can use to get exceptional results.
This Principle is the Secret to Making Your Customer Service Irresistible
Customers share a strong desire for recognition: to be seen, acknowledged and appreciated. If you incorporate this into your customer service approach, you're destined for success.
This Entrepreneur Needed an Affordable Vacation and Wound Up Inventing a Thriving Business
David Sodemann, co-owner of Boho Camper Vans, unveils his secrets to business success and how he maintains a close relationship with his customers even while they're on the road.
Why This Business Metric is Crucial to Understanding Your Business
In the intricate tapestry of business metrics, CAC stands out not just as a measure but as a philosophy, guiding businesses toward both profitability and meaningful customer engagement.
How to Make Your Customers (and Employees) Love Returns This Holiday Season
Holiday returns are dreaded by businesses and customers alike, here's how to make the process better for everyone.
Don't Talk to Another Customer Until You Learn This Simple Customer Service Secret
Every customer is at the center of their own world. This simple realization can be your ticket to customer service transformation and excellence, as this customer service consultant and trainer explains.
How the Seven Reasons Restaurant Group Won a Michelin Star by Telling a Mystical Story With Food
Seven Reasons co-owners Chef Enrique Limardo and Ezequiel Vázquez-Ger discuss the joy of problem-solving, the triumph of getting a Michelin star, and the power of creating an intentional culture in business.
4 Surefire Ways to Be Exceptional With Your Customer Care
The better you are to your customers, the better they are to you. Here's how this lesson translates to business and why you should do the same.
How Being Intentional and Focusing on a Specific Niche Can Lead to Greater Success for Your Business
Deep audience connections are outperforming broad strategies. Here's how.
The Customer Isn't Always Right, But They Should Be Treated Right — Here's Why It Really Matters (and How to Keep Them Happy)
Why you must learn to treat all of your customers with the same respect, integrity and urgency.
Buying Prospect Data Seems Like an Easy Hack for Getting More Customers. But Is It the Right Move?
Purchasing potential customer info in an effort to expand a client base can be tricky. Keep these key points in mind as you consider it.
How I Eliminated the Sales Funnel By Focusing On This One Business Strategy
It's time to rethink your sales model and focus less on sales and more on service.
5 Strategies to Protect Your Company's Customer Service from AI Pitfalls
While AI offers great potential for improving customer service, it's essential to navigate its challenges with caution. By following these strategies, businesses can harness the power of AI effectively and safely.