Here are a few customer-service mistakes your company may be making and how to correct them, so you can be on the path of providing a memorable experience for customers, rather than an awful one.
Here are a handful of troublesome scenarios you may come across, and some guidance on how to handle them.
Starting a Business
Knowing who's buying craft beers will help you market to your target audience.
Ask the Expert
Really good marketing begins and ends with your customer.
By following these conflict resolution techniques, you can get your way out of any tough conversation and find a resolution that works for all parties.
Buying a Business
Here's what you need to know if you plan on rehabbing an existing business.
Passionate customers are the most critical component of building a brand, but you won't gain followers by sitting on your hands.
If you sell something online or if you run a business with an online presence, you have the honor and the privilege of chatting directly with customers. 24 hours a day. 7 days a week. Sometimes its more art than science.
When you're operating on a budget, you can't fulfill every whim, so part of the responsibility -- and surely thrill -- of owning a business is learning to set and then meet your clients' expectations.
Getting the first 1,000 customers will not guarantee your success, but it will you give you a chance to get some real-world feedback -- and maybe even pay some bills at the same time.
When you launch a business, it's best to prepare for the best-case scenarios as well.
To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
The sooner you can prioritize your customer's point of view and create products and experiences that reflect their needs, the more successful everyone will be.
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© 2017 Entrepreneur Media, Inc.