Panera, In-N-Out Burger Score Top Marks in Survey
March 15, 2004
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Villa Park, California-In-N-Out Burger and Panera Bread
Co. garnered top marks in Sandelman & Associates Inc.'s
"2003 Awards of Excellence," based on
customer-satisfaction ratings in a survey of 62,205 users across 61
U.S. markets during the year. The pair tied for the No. 1 spot, followed by Me-n-Ed's
Pizza and Chipotle, which tied for the No. 2 spot. The others
in the top 10 were Atlanta
Bread, Chick-fil-A, Pat & Oscar's, Corner Bakery,
Imo's Pizza and Baja Fresh. Subway was
the highest rated chain on availability of healthful and nutritious
food, while Chipotle was highest rated on order accuracy. Hardee's
was the most improved burger chain. Boston Market scored points as
the highest-ranking national chicken chain, and Papa
John's headed the national pizza category. The
highest-rated chains for cleanliness were Chipotle, In-N-Out Burger
and Papa
Murphy's Pizza. McDonald's
outscored all other chains on overall appeal to kids.
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