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How to Get Online Customers to Find You and Trust You
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How to Spin a Bad Online Review
How to Get Online Customers to Find You and Trust Yo...
6 Better Responses to a Bad Review Than Yelling or S...
Got a Bad Yelp Review? Here's How to Defend Your Bus...
6 Ways to Harness the Power of Review Sites
News and Articles About Online Reviews
How to Spin a Bad Online Review
Don't let a negative customer experience define your company's brand. Here's how to fix things.
Online Reputation Management
6 Better Responses to a Bad Review Than Yelling or Sulking
Somebody trashing your company online is hurtful and infuriating but responding that way makes the situation worse.
Beyond the Boycotts: Meet Yelp's Small-Business Evangelist
Darnell Holloway is the go-to executive for bridging the sometimes big divide between it and small-business owners who complain about bad reviews.
FTC Takes No Action Against Yelp Following Year-Long Investigation Into Review System
Despite outcry from small-business owners, this marks the second inquiry by the FTC that has resulted in no further action, according to Yelp.
Researchers Are Using Yelp to Predict When a Restaurant Will Shut Down
With new software, researchers say Yelp reviews can serve as a crystal ball for restaurant failures.
Why Franchise Owners Have to Be Especially Careful on Social Media
For the franchise world—in which one negative comment can affect an entire system of corporate owners and franchisees—managing your reputation is especially critical.
Got a Bad Yelp Review? Here's How to Defend Your Business Online. (Infographic)
With more people researching before making a purchase, online reviews are important. Here's how to handle the negative ones while encouraging positive ones.
Don't Make These Customer Review Monitoring Mistakes
Our experts give you a strategy to monitor your online reputation.
Why This Bay Area Bistro Wants to Be Yelp's Worst-Rated Restaurant Ever
In a protest against the site's alleged ratings manipulations, this Italian restaurant's co-owners offered scathing reviewers 25-percent off their checks.
New Legislation Would Make Banning Negative Yelp Reviews Illegal
Your right to write angry Yelp reviews may soon become law.
Appeals Court Rules That Yelp's Ad Sales Tactics Aren't Extortion, Just 'Hard Bargaining'
Businesses don't have the right to pre-existing good reviews, the court said.
5 Predictions About the Growing Power of Online Customer Reviews
The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media.
Hotel Says $500 Fine on Negative Yelp Reviews Was a Joke
Angry Yelpers turned on a hotel after an article claimed the hotel fined newlyweds for guests' negative online reviews. Now, the hotel claims it was all a misunderstanding.
Meet the Yelp for Medical Marijuana Dispensaries
Weedmaps is establishing itself as the go-to portal for a new market.
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