News and Articles About Online Reviews
With more people researching before making a purchase, online reviews are important. Here's how to handle the negative ones while encouraging positive ones.
Our experts give you a strategy to monitor your online reputation.
In a protest against the site's alleged ratings manipulations, this Italian restaurant's co-owners offered scathing reviewers 25-percent off their checks.
Your right to write angry Yelp reviews may soon become law.
Businesses don't have the right to pre-existing good reviews, the court said.
The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media.
Angry Yelpers turned on a hotel after an article claimed the hotel fined newlyweds for guests' negative online reviews. Now, the hotel claims it was all a misunderstanding.
Weedmaps is establishing itself as the go-to portal for a new market.
The website could bring in more customers, or scare them away. Can business owners do anything to fight back?
There's nothing like a real live person to greet and assist customers upon arrival to your location.
A review site is a great way for your business to get discovered online, but it can also bring inaccurate criticism.
In the age of social media, both positive and negative reviews can spread like wildfire.
It's hard to prevent your business from ever making a mistake (or a consumer from thinking so) but here's what to do when your firm is called out online.
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