Home Depot Suffers Possible Data Breach, Tries to Ease Customer Fears
More saving, more doing. And, now, more hacking fears, this time at your neighborhood Home Depot.
The world’s largest home improvement retailer is scrambling this morning to make heads or tails of a possible credit and debit card data breach. The news of a potential cyber attack on its payment systems first surfaced yesterday afternoon.
To keep customers updated, we’ve posted a message about news reports of a possible payment data breach http://t.co/0ohhd4cn3P— The Home Depot (@HomeDepot) September 3, 2014
The Atlanta-based company said in a statement to customers today that it still isn’t sure if a breach actually occurred or not. However, if its payment systems were actually compromised, Home Depot says its customers won’t be liable for potentially bogus charges. Updates on the situation were also released via Home Depot’s Twitter and Facebook accounts.
“We’re looking into some unusual activity that might indicate a possible payment data breach and we’re working with our banking partners and law enforcement to investigate,” the company said on its corporate website. “We know that this news may be concerning and we apologize for the worry this can create.”
Home Depot, which has 2,200 retail stores in the U.S., Canada and Mexico, assures customers that they will be notified immediately if a breach is confirmed. In the meantime, it advises customers to closely monitor their payment card accounts for unusual activity. As with the recent UPS Store breach, credit monitoring will be offered to potentially impacted customers.
For those who have questions, Home Depot asks that you call its Customer Care line at 1-800-HOMEDEPOT.
The company has not yet responded to Entrepreneur.com’s request for comment.
Home Depot could be the latest victim in a string of sophisticated payment system hacks targeting major retail chains. Major stores recently hacked include UPS Store, Target, Neiman Marcus, Michaels, Goodwill, Albertson’s and SuperValu.
Kim Lachance Shandrow is the former West Coast editor at Entrepreneur.com. Previously, she was a commerce columnist at Los Angeles CityBeat, a news producer at MSNBC and KNBC in Los Angeles and a frequent contributor to the Los Angeles Times. She has also written for Government Technology magazine, LA Yoga magazine, the Lowell Sun newspaper, HealthCentral.com, PsychCentral.com and the former U.S. Surgeon General, Dr. C. Everett Coop. Follow her on Twitter at @Lashandrow. You can also follow her on Facebook here.