📺 Stream EntrepreneurTV for Free 📺

Twitter Now Lets You Direct Message Anyone You Want Whether you follow them or not, individuals and companies can now privately contact you, thanks to Twitter's new opt-in program.

By Verne Kopytoff

entrepreneur daily

This story originally appeared on Fortune Magazine

Twitter

The microblogging service has tweaked its private messaging service so that users can be contacted by people and companies they do not follow.

Twitter, a service focused on public conversations, is making it easier for users to receive private messages from anyone and everyone.

Users who opt into the new program can get direct messages from millions of users, in theory, reversing a policy that limited communication to people who followed each other on Twitter.

The change, announced Monday, is intended to make Twitter more of a destination for private chats amid the rapid rise of messaging services such as WhatsApp, which Facebook acquired last year for $19 billion and has 800 million users worldwide. Twitter is under intense investor pressure to ramp up user growth, which has trailed off in recent quarters and was at 288 million at the end of the fourth quarter.

With the latest adjustment, Twitter users who change their settings to allow direct messages from everyone will be able to be contacted privately by a far bigger universe of people about, for example, job offers and business ideas. Furthermore, companies, political candidates, charities, and celebrities will be able to contact people with marketing messages and receive direct responses.

"We hope these changes help you connect more easily — and directly — on Twitter with the people, causes and businesses you care about most," the social media site said in a blog post.

Comcast, for instance, will now be able to field customer service complaints privately via Twitter. Previously, this sort of communication would have been impractical, as Comcast would have had to be connected to each of its customers in order to receive those messages.

The upgrade also helps to eliminate the frequent Twitter annoyance of people posting public tweets asking someone to follow them so they can start a private conversation.

To combat the possibility of spam or stalking, Twitter says its users will be able to block anyone they choose.

To combat the possibility of spam or stalking, Twitter says its users will be able to block anyone they choose. They can also do the same by deleting a string of messages from someone who is not a mutual connection. Facebook has dealt with the problem by creating a separate inbox for messages from people who are not friends that relatively few of its users ever check.

Two years ago, Twitter tested a feature for sending direct messages to everyone, but that test was limited and will only now start rolling out to all of the service's users.

 is a senior editor at Fortune.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Thought Leaders

It's the End of the Entrepreneurial Era As We Know It

With the rise of advanced technologies and AI, are we losing all sense of the independent business person and entrepreneur?

Business News

These 4 Words Make It Obvious You Used AI to Write a Paper, According to New Research

Scientists are increasingly using ChatGPT and other AI bots to write studies.

Science & Technology

Exploring How Virtual Reality is Changing Startups

Virtual reality's immersive environment is where startup marketing is headed, and early adopters will be the ones who profit.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Side Hustle

He Started a Luxury Side Hustle at Age 13 — Now the Business Earns More Than $10 Million a Year: 'People Want to Help You When You're Young'

Michael Morgan, now the owner of Iconic Watch Company, always had a passion for "old things" — and he turned it into a lucrative venture.

Business News

'They're Scared': PNC Arena Bans New York Residents From Purchasing Tickets Ahead of Rangers, Hurricanes NHL Playoff Matchup

The two teams will face off in Game 1 of the second round of the Eastern Conference fight for the Stanley Cup.