Yelp's New Labels Will Warn You If a Business Has Been Accused of Racism It'll also let you know if businesses have been the targets of racism.

By Cherlynn Low

This story originally appeared on Engadget

Bloomberg | Getty Images

Yelp wants to help its users make better decisions about the places they're looking up and is rolling out a new feature today that will alert people if a business has been associated with "egregious, racially-charged actions." These labels will be added to pages that see a rise in reviews based on what people have seen in the news or social media rather than first-hand experiences. Yelp will also include a link to an article explaining more about the incident that caused the business to catch attention for racist conduct. The labels don't just tell you about places accused of racism — they'll also alert you to those who were victims of it.

Yelp said its user operations team has already been placing these alerts based on an increase in the number of reviews citing news or social media, so these new labels aren't an entirely new concept. The difference is that the company will now flag places that have been accused of using racist language or symbols and other such actions.

Related: All the latest innovations on Yelp

When it first notices a person associated with a business has been a target or accused of racism, Yelp will add a Public Attention Alert to that company's page "to warn consumers that the business may be receiving an influx of reviews as a result of increased attention." If a business has been accused of "overtly racist actions, where we can link to a news article," Yelp will use its "Business Accused of Racist Behavior" label instead.

Yelp is relying on news and social media reports in this process partly to warn people about the possible influx of fake reviews affecting a business' ratings in these situations. "It's always been Yelp's policy that all reviews must be based on actual first-hand consumer experiences with the business," the company said in its news release. "This policy is critical to mitigating fake reviews and maintaining the integrity of content on our platform. We don't allow people to leave reviews based on media reports because it can artificially inflate or deflate a business's star rating."

According to Yelp, up till this point in 2020, it's already seen a 133 percent increase in "media-fueled incidences" compared to the same time last year. "Increasingly, consumers across the U.S. are voting with their dollars by supporting businesses that align with their values," the company said. "As always, we continue to evaluate how we can best use our platform to build a better, more equitable and inclusive environment."

Wavy Line
Cherlynn Low

Writer

Editor's Pick

'Catastrophic': Here's What You Should Know About the Debt Ceiling Crisis — And How a Default Could Impact Your Business
Lock
I Helped Grow 4 Unicorns Over 10 Years That Generated $18 Billion in Online Revenues. Here's What I've Learned.
Lock
Want to Break Bad Habits and Supercharge Your Business? Use This Technique.
Lock
Don't Have Any Clients But Need Customer Testimonials? Follow These 3 Tricks To Boost Your Rep.
Why Are Some Wines More Expensive Than Others? A Top Winemaker Gives a Full-Bodied Explanation.
Business News

7 of the 10 Most Expensive Cities to Live in the U.S. Are in One State

A new report by U.S. News found that San Diego is the most expensive city to live in for 2023-2024, followed by Los Angeles. New York City didn't even rank in the top 10.

Money & Finance

3 Ways to Create Multiple (Big) Streams of Income

Here are three ways to create multiple streams of income. These strategies require effort and resources but offer significant financial potential.

Science & Technology

She's Been Coding Since Age 7 and Presented Her Life-Saving App to Tim Cook Last Year. Now 17, She's on Track to Solve Even Bigger Problems.

Angelina Tsuboi, a full-stack mobile and web developer who also happens to be a pilot, has always been solution-oriented.

Diversity

Beyond Marketing — How Brands Can Truly Support the Black Community on Juneteenth

Here are a few authentic ways businesses can support and serve as allies to the Black community on Juneteenth.

Leadership

The Real Reason Why The Return to Office Movement is Failing is Revealed in New Study

There is a vivid sign of the disconnect between employees and their workplace, a glaring indication that companies need to revise their scripts to improve their hybrid and remote work policies.