Yelp

Delivering High-Quality Experiences Under Pressure

Some industries have higher stakes than others. As someone who deals with the pressure of such a high stakes business - in addition to all of the other elements that go into running a successful operation - Nahuel Hilal, owner of Iris Tattoo, has plenty of insights to share.

Emily Washcovick

· 4 min read

Take a Walk in Your Customer's Shoes

From a customer's first interaction on the website, to the class itself, owner and founder, Lindsey Kaalberg, put extreme thought and care into building a memorable experience.

Emily Washcovick

· 4 min read

We Set The Temperature, We Don't Adjust To It

Anticipating diverse customer needs takes thought, intention and mindfulness and it's not something that comes without work.

Emily Washcovick

· 4 min read

Taking Your In-Person Experience into the Digital World

Shawn Walchef, Owner of Cali BBQ & Founder of Cali BBQ Media, talks about what Digital Hospitality is, why it's so important and what steps business owners can take to implement an effective digital strategy.

Emily Washcovick

· 4 min read

How Supporting Local Businesses and Philanthropic Causes Helped This Business Owner Find Success

This week we speak to Angela Shen, owner and founder of Savor Seattle, about conscious consumerism, customer service and knowing your limits.

Emily Washcovick

· 4 min read

Yelp Survey Finds That Women Business Owners Remain Passionate, Innovative Despite Persistent Gender Bias and Pandemic Losses

Ahead of the user-review hub's first-annual Women in Business Summit, it's released data from interviews with more than 1,500 female business owners.

Kenny Herzog

· 2 min read

When Thinking Outside the Box Pays Off

This week we talk with Amanda Scotese, owner and founder of Chicago Detours - a touring company that is always pushing the limits of what is expected to create an unforgettable - and more importantly, irreplicable - experience for their customers.

Emily Washcovick

· 4 min read

Creating and Inspiring Confidence Through a Business Model

Building a business where people go to feel inspired and confident is much easier said than done. Replicating and franchising that concept, all while making the important things stick, is even harder.

Emily Washcovick

· 4 min read

The Business of Creating a Cultural Exchange

Creating a business isn't always about the endgame of selling a product. For Clinton Jones, owner of Magnum Opus Hair Salon in D.C., it's about creating a cultural exchange.

Emily Washcovick

· 4 min read

Living Up to Your Online Reputation

This week we talk with Jay Stofer, founder and CEO of NYC business, Lockbusters, who knows that his reputation is everything.

Emily Washcovick

· 4 min read

Overnight Success Takes Ten Years

Mignon Francois, owner of The Cupcake Collection, discusses pandemic pivots but, more importantly, we hear from her on how she turned a business - started from nothing - into a two location success.

Emily Washcovick

· 4 min read

Great Leadership Takes Hard Work...and Pays Off

Being a great leader doesn't come naturally to many - however, as a business owner you are thrown into a leadership role. Hear from Josh Campbell, owner of Rescue Air Heating & Cooling in Richardson, TX, about what it takes to succeed.

Emily Washcovick

· 4 min read