You can be on Entrepreneur’s cover!

Franchisees: The Do's and Don'ts of Social Media Social media is a key way for franchisees to promote their business. Here are 12 big do's and don'ts.

By Joe Prusha

entrepreneur daily

Opinions expressed by Entrepreneur contributors are their own.

It's amazing to think that, just 10 short years ago, the best way to market your restaurant was probably with an ad in the local paper or with door hangers. While door hangers may still work, the advent of social media has 100 percent changed the landscape in the restaurant world. But social media can be a double-edged sword, so here are some do's and don'ts.

DO have a rocking Facebook page preferably designed by a professional. Remember how many people will eventually see this if things go the way you want them to.

DO have a Twitter account. You don't have to be a maniac posting constantly. One a day is preferable. Posting a great lunch special in the AM could likely bring in more business. Or, post a dinner special in the afternoon. Use hashtags.

Related: Why 'Captain America' Types Make the Best Franchisees

DO have an Instagram account if possible. It's easiest if you have a reliable employee who is excellent at taking pictures with his/her smartphone. Post that lunch special pic.

DO include links in your posts to the company website and other subjects of interest pertaining to the post.

DO engage your audience. So instead of just saying how great your food is, ask them questions such as "which one of our sandwiches is your favorite?"

DO keep everything looking clean. If you are using graphics (which you should on Facebook) keep them hi-resolution and vibrant.

DO monitor all sites including Yelp to learn how customers feel about your business. Acknowledge negative remarks with a phrase such as, "Thank you for your feedback. We are looking into this matter."

Related: Catch the Public's Eyes and Ears as a Storyteller

DON'T however engage with those leaving negative comments. This means do not defend or argue with the commenter.

DON'T post political or controversial items to your business page.

DON'T bash a competitor or anyone else on your business page.

DON'T make it personal. Don't let your emotions out all over your pages.

And one more big DO: proofread all of your posts before you post them.

Related: Why Picking a Franchise Is Like Picking a Pair of Shoes

Joe Prusha

Owner of Erbert & Gerbert's

Joe Prusha is the owner of Erbert & Gerbert's in Milwaukee, Wisc., serving Eastside, Shorewood, Murray Hill, Riverwest and Downtown. As a young man, Prusha worked at Erbert & Gerbert's to pay for college then worked at a variety of restaurant concepts in order to evaluate their strengths and decided to open his Erbert & Gerbert's because they were the best he'd encountered. His Milwaukee location opened in 2009 and has been thriving since. 

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Business News

James Clear Explains Why the 'Two Minute Rule' Is the Key to Long-Term Habit Building

The hardest step is usually the first one, he says. So make it short.

Business Solutions

Keep Inspiration in Reach with Nix Color Sensor, Now $60 for One Week Only

Scan any surface and get a detailed report of the color you're looking for.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Business News

This Woman Was Drowning in Debt Before She Tried 'Cash Stuffing.' Now She's Made The Highly Effective Practice a Full-Time Business.

A Texas woman was $80,000 in debt before she tried a method of budgeting called "cash stuffing." Now, she's not only paid off her debt but turned the budgeting practice into a full-time business to help others save.

Living

Look Sharp with This Gillette Body Razor Set for $15

This Gillette Body Razor comes with nine refill blade cartridges and is on sale for $14.99 (reg. $24) for a limited time only.

Social Media

How To Start a Youtube Channel: Step-by-Step Guide

YouTube can be a valuable way to grow your audience. If you're ready to create content, read more about starting a business YouTube Channel.