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Small Business Owners, Don't Run From Technology — Embrace It. Here Are 5 Strategies to Succeed. All the new technologies and tools can be overwhelming for small business owners with fewer resources than bigger companies. These strategies will help you overcome these digital difficulties and seize the opportunities that new tech can provide.

By Sabeer Nelli Edited by Kara McIntyre

Key Takeaways

  • Embracing digital transformation offers small businesses a pathway to expand into new markets and enhance customer engagement through an online presence, digital marketing, data analytics and mobile experiences.
  • Encouraging data-driven decision-making, advancing cybersecurity and optimizing your website for mobile are critical strategies for sustaining business growth and customer confidence in the ever-evolving digital marketplace.

Opinions expressed by Entrepreneur contributors are their own.

Small business owners must use available technologies to drive growth in this digital world. As a business owner, I've seen how adding these technological elements has impacted business operations and brought remarkable success. Now that cutting-edge technology is more accessible than ever, businesses must adopt a digital strategy that helps them succeed as they expand into new markets.

This list of methods can serve as a compass to assist you in navigating unexpected business turns and ultimately lead to success. Here are some ideas to help you grow.

Related: 6 Ways to Leverage Technology to Rock Your Digital Relevance

Crafting an engaging online presence and ecommerce experience

A captivating online presence is more than a polished website in the digital landscape. This virtual showroom engages and converts the target audience. According to Statistia's report, ecommerce accounted for 19% of global retail sales in 2020; forecasts indicate that by 2027, the online industry will hold approximately 25% of all global retail sales.

Businesses should create engaging online experiences to engage and satisfy customers. A vibrant, customer-focused online presence can be created with virtual try-ons, live chat support and personalized product suggestions.

Successful use of this method requires a thorough website assessment. User-friendliness and rapid loading times let visitors relax and enjoy themselves. Explore incorporating AR and VR to give clients an engaging and personalized online purchasing experience. Finally, add elements that suit each customer's likes and habits to make purchasing more fun.

Online security is crucial for any company in the digital age. Customers must trust you with their money while buying online. Any complete website review should prioritize security and usability. In this digital age, your company's legitimacy depends on internet trust.

Elevating digital marketing beyond the basics

Digital marketing goes beyond raising brand recognition; it's all about creating audience-specific campaigns that connect. Oberlo predicts that digital advertising expenditure in the U.S. will reach $325 billion by 2025. This points to the growing significance of digital advertising in reaching consumers.

Companies should look into influencer partnerships, interactive content and community-building projects in addition to the usual social media postings. These initiatives foster awareness and lay the foundation for a loyal customer base.

Firms should make a detailed content schedule with several formats to keep the material interesting and up-to-date, including blog posts, infographics and videos. To create a genuine connection with the audience, collaborate with influencers aligning with the company's values. In addition, make campaigns that customers can participate in through interactive polls and quizzes and promote user-generated material.

For entrepreneurs, digital marketing is not just about promotion; it's an educational journey. Educate consumers about the advantages of digital financial solutions while advertising your services with engaging content. To build a genuine relationship with your audience, team up with influencers who have a firm grasp of the ins and outs of the financial industry. In business, the only kind of client loyalty you can get is well-informed.

Related: 7 Strategies to Scale Your Small Business and Achieve Sustainable Growth

Data analytics for practical insights

The goal of data analytics goes beyond data collection. It's about uncovering insights that can aid individuals in making decisions. Companies should consider investing in predictive analytics to understand customer preferences, anticipate market changes and automate routine tasks to free up time for analysis and decision-making. Regular training on understanding and using data analysis results is essential if your teams want to make the most of data-driven decision-making.

When it comes to the digital world, data is king. Investing in predictive analytics from a strategic standpoint will help you remain ahead of market trends. However, fostering an environment where your staff recognizes the value of data insights is equally important. Your whole company can benefit from consistent data interpretation training.

Improving mobile experience

Optimizing websites for mobile devices has become a requirement rather than a luxury. However, more than simply relying on design is required. To truly enhance consumer engagement, organizations should consider developing their mobile apps. Offering discounts for mobile app users can significantly increase the likelihood of customers downloading and actively using these apps. Statista's data shows that in the first quarter of 2023, mobile devices generated almost 60% of web traffic worldwide.

This emphasizes mobile optimization. Your clients utilize mobile devices for shopping, browsing and more besides communication. Usability testing on many mobile devices can assist organizations in guaranteeing this strategy works and customers like it. Assessing the viability of a customer-focused mobile app is vital. Use mobile-exclusive discounts or loyalty programs to encourage app-based customer interactions for a simple and customized experience.

Recognize that mobile financial transactions are growing. Mobile optimization should be strategic, not just convenient. Create a mobile app to reach users directly. Users expect seamless mobile device experiences. Recognize that smartphones are an extension of your users' financial lives and adopt a mobile-first approach.

Related: How Digital Marketing and Advertising Can Help Grow Your Ecommerce Business

Instilling confidence through cybersecurity

Establishing trust with consumers is an element of cybersecurity that goes beyond protection. As per the estimates by Cybersecurity Ventures, cybercrime is projected to grow 15% year over year, incurring $10.5 trillion in economic losses by 2025.

This number illustrates the risks of online commerce. Beyond conventional safeguards, firms should communicate their cybersecurity commitment through transparent policies and security updates.

Businesses should train employees on cybersecurity threats regularly. To protect sensitive data, use encryption and multi-factor authentication. Newsletters and social media posts regarding cybersecurity processes soothe clients and build trust.

Trust is crucial to cybersecurity beyond technology. Communicate your cybersecurity commitment as an entrepreneur. Understand that one security violation can ruin trust. Train your personnel on cybersecurity as a precaution and part of your company's culture. Trust is cash, and cybersecurity is its vault.

Sabeer Nelli

Entrepreneur Leadership Network® Contributor

CEO of Zil Money Corporation and Tyler Petroleum Inc

Sabeer Nelli, founder of, and Tyler Petroleum, is a successful East Texas businessman. Nelli is always building better software solutions in partnership with more than 70 dedicated developers and teams. Over 700,000 SMBs use the platform for their AP/AR.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

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