Get All Access for $5/mo

How Success Happened for WebMD and Sharecare Founder Jeff Arnold Jeff Arnold found success starting WebMD and, most recently, Sharecare.

By Robert Tuchman Edited by Russell Sicklick

In a recent episode of the How Success Happens podcast, I sat down with Jeff Arnold, a storied entrepreneur who has founded several companies to date, including three healthcare game-changers. He founded QDS, a heart monitoring business and precursor to modern telemedicine, WebMD, universally recognized as health's first homepage from the days of Web 1.0, and now, Sharecare, the digital health company helping people manage all their health in one place.

Listen to the podcast here

But for Jeff, success didn't happen overnight. In fact, his journey in healthcare began toward the end of his college career after receiving a fortuitous job opportunity in pharmaceutical sales. Shortly thereafter, he packed his bags and left the University of Georgia for the workforce, but it wasn't long before he turned his attention to the limitations of cardiac monitoring, secured a $25,000 loan, and made it his business to deliver a new, technology-driven solution for clinicians. And since then, several successful ventures later, Jeff has continued to push technology to a higher ledge of care.

Related: Define What Success Looks Like to You

These days, Jeff's enabling a personalized, digital health experience at Sharecare, where his global team of technologists, clinical experts, and a diverse range of other pros provide a virtual care platform that is comprehensive and user-friendly for all. Beyond delivering the smartphone-based platform as a resource to improve one's health, Arnold says he sees three layers underlying the healthcare paradigm in which the platform can help people at scale: community well-being, which accounts for the ways our environments impact our overall health; resilience, the ability of our personal well-being journeys to strengthen and improve our longevity; and the emerging layer of health security, where we can minimize known health risks by optimizing best practices with technology.

Related: Hear what Al Roker said on the How Success Happens podcast

After seeing the significant impact Covid-19 had on the hospitality industry and the people who comprise its workforce, Jeff was inspired to use Sharecare's tech assets to help restore confidence among travelers and hospitality workers, and set a new industry standard for health safety. Soon after, Sharecare partnered with Forbes Travel Guide – for which Jeff also serves as chairman – to create a health security verification protocol that enables hotels, event venues, and soon, more touchpoints across our communities, to confirm their adherence to hundreds of expert-validated standards to minimize the risk of acute public health events. In less than six months, Sharecare's VERIFIED solution has become an essential tool for hotels, resorts, and venues in nearly 60 countries, establishing a consistent global baseline for health security. And true to form, Jeff's take on health security goes even further with a new comprehensive solution to support vaccine adherence on behalf of government entities and large employers, offering those populations everything from educational information, appointment registration and reminders to the ability to track side effects and store a digital version of their CDC vaccine card.

But Jeff says these elements merely scratch the surface of what makes Sharecare's approach unique and well-suited to tackle our health challenges. In the Sharecare ecosystem, these solutions complement other health programs, content, and tools – digitally enabled and scalable – to promote the well-being of every individual, whatever their needs may be.

What's next for Jeff? As Sharecare approaches going public later this year, one thing is certain: He's in it for the long haul and looks forward to what his team has yet to achieve. "Five years from now, we are a "front door' for healthcare on everybody's phone," he says. As Jeff and the Sharecare team bring this vision to life, he says we can expect the company to continue its strategic approach to M&A while he personally pays it forward by supporting and mentoring other entrepreneurs.

Related: 7 Mindsets That Guarantee Enduring Success

Robert Tuchman

Entrepreneur Staff

Host of How Success Happens

Robert Tuchman is the host of Entrepreneur's How Success Happens podcast and founder of Amaze Media Labs the largest business creating podcasts for companies and brands. He built and sold two Inc. 500 companies: TSE Sports and Entertainment and Goviva acquired by Creative Artists Agency (CAA).

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Side Hustle

This 26-Year-Old's Side Hustle That 'Anybody Can Do' Grew to Earn $170,000 a Month. Here's What Happened When I Tested It.

Stephen Alvarez was working at a dental supply company and following his passion for cars on the side — then an Instagram ad changed everything.


These 5 Beloved Restaurant Chains Are Making a Comeback After Nearly Disappearing. Is Your Former Favorite on the List?

Through innovative business models, strategic partnerships and rebranding efforts, these iconic chains are poised to reclaim their positions in the market.


McDonald's Is Turning Jobs into Degrees By Helping Employees Earn College Credits Just for Working

The fast-food chain is working with community colleges to translate job skills into academic credits.


Gen Z Employees Lack Enthusiasm About Work. Here's Why — Plus 3 Ways to Start Motivating Them.

Many leaders are still viewing the workplace like a photographer with only one lens, but younger generations grew up with an entirely different worldview.

Business News

Starbucks Is Giving Away a Free Gift Today

Starbucks is giving customers in search of a cool treat a little something extra for one day only.

Business News

CEO of Tesla Rival Drops Salary to $1 to Cover Bankruptcy Costs

Henrik Fisker and his wife will both take a hit to their paychecks.