Having Trouble Hiring the Right Employees? Maybe It's Your Tech's Fault.

Companies should depend less on technology and more on human interaction during the hiring process.

learn more about Rose Leadem

By Rose Leadem

Shutterstock

Opinions expressed by Entrepreneur contributors are their own.

Are you having trouble hiring employees? Well, it's probably your fault.

In today's world, with the help of technology, it's become easier than ever to get business done through email or over the internet. While technology has helped make processes more efficient, depending on it too much can have its downsides. Especially when it comes to the hiring process.

Related: The 3 Most Common -- and Costly -- Hiring Mistakes

A recent report by global staffing and HR services provider Randstad U.S. surveyed 1,200 people 18 and older to uncover the perceptions, attitudes and expectations that job seekers have on the job search process. And while most agree technology is helpful during the process, many are frustrated when too much tech is involved.

From shaking someone's hand to actually reading through a candidate's cover letter and resume -- many employers are bypassing important aspects of the hiring process, much to applicants' chagrin. Eighty-two percent of survey participants said they are frustrated with an overly automated job search experience, and 87 percent of respondents said that technology has made the job search more impersonal.

Related: 3 Prudent Hiring Practices to Acquire the Best Talent

However, that doesn't mean technology should get the boot from your hiring process. To give candidates the most ideal experience, strike a balance between tech and a human touch. Nearly every survey participant agreed that technology should be used as an "aid" in the hiring process, not replace it.

In the study, respondents identified "the degree of personal, human interaction during the process" and "the recruiter/hiring manager I worked with" as the top two aspects that contributed to a positive experience during their last job search. To the contrary, the top two reasons companies leave negative impressions on job seekers are "the length of the hiring process" and "the communication level throughout the selection process."

"The findings reinforce what we've believed for quite some time, that successful talent acquisition lies at the intersection between technology and human touch," said Randstad U.S. CEO Linda Galipeau. "If done correctly, the right combination of personal interaction with the power of today's intelligent machines can create an experience that is inherently more human."

Related: Hiring Your First Employee? 5 Things You Need to Know.

As an employer, it's important to not burn bridges or miss opportunities because many of these applicants won't give you another shot. One-third of candidates who had negative experiences during the job search process will never re-apply to that organization, and will never refer a friend or family member to the company.

Rose Leadem
Rose Leadem is a freelance writer for Entrepreneur.com. 

Related Topics

Editor's Pick

This 61-Year-Old Grandma Who Made $35,000 in the Medical Field Now Earns 7 Figures in Retirement
A 'Quiet Promotion' Will Cost You a Lot — Use This Expert's 4-Step Strategy to Avoid It
3 Red Flags on Your LinkedIn Profile That Scare Clients Away
'Everyone Is Freaking Out.' What's Going On With Silicon Valley Bank? Federal Government Takes Control.
Leadership

How to Detect a Liar in Seconds Using Nonverbal Communication

There are many ways to understand if someone is not honest with you. The following signs do not even require words and are all nonverbal queues.

Business News

I'm a Travel Planner Who's Been on Over 25 Cruises. Here Are 9 of the Biggest Mistakes I See Cruisers Make.

The No. 1 mistake cruisers make has nothing to do with the cruise at all. It's about your flight.

Business News

These Are the Most and Least Affordable Places to Retire in The U.S.

The Northeast and West Coast are the least affordable, while areas in the Mountain State region tend to be ideal for retirees on a budget.

Science & Technology

Cybersecurity Expansion Doesn't Have to Be an Uphill Battle. Here's Why

As more facets of our daily lives move to the digital realm, there is an imperative to improve security processes before it turns catastrophic.

Leadership

Overcoming This Common Way of Thinking Is How You Can Make Better Decisions

Being blind to the possibility of outlier events can mean sabotaging your decision-making and future. Here's how to short-circuit that tendency.