How to Deal With Negative Social Media Comments
Everyone gets negative reviews, but it's important to address them in the right way.
Opinions expressed by Entrepreneur contributors are their own.
If you have any intention of building a brand or product that actually establishes a loyal following, you're going to have to get used to negative reviews, too. Everyone gets them, but learning how to deal with them in a productive way can affect your performance and outlook.
Entrepreneur Network partner Neil Patel uses a three-step method to deal with negative comments. The first step is, perhaps surprisingly, to leave those comments up. Many people or websites choose to delete negative comments, but unless something is vulgar or inappropriate, Patel prefers to keep the content up.
Second, Patel decides whether he thinks that person is persuadable or teachable. If he believes he can help them, he responds with a thoughtful and helpful comment. But, if he thinks someone is just being negative without looking for a solution, he has learned to ignore them.
Click play to learn more.
Entrepreneur Network is a premium video network providing entertainment, education and inspiration from successful entrepreneurs and thought leaders. We provide expertise and opportunities to accelerate brand growth and effectively monetize video and audio content distributed across all digital platforms for the business genre.
EN is partnered with hundreds of top YouTube channels in the business vertical. Watch video from our network partners on demand on Amazon Fire, Roku, Apple TV and the Entrepreneur App available on iOS and Android devices.
Click here to become a part of this growing video network.