Why Facebook Chatbots Could Be Your Best Friend in Online Marketing The Messenger function offers many unique digital benefits.

By Ben Angel

entrepreneur daily

Opinions expressed by Entrepreneur contributors are their own.

In his latest deep dive into some of the benefits of Facebook marketing, Entrepreneur Network partner Ben Angel examines what sets the Messenger function apart from other marketing endeavors. The ability to use chatbots with Facebook Messenger is a unique benefit companies can use to grow their businesses. One of the main draws is the tool's ability to speak conversationally with customers. With chatbots, a simple keyword can also lead to communicating with users in a sequence of word choices.

Another benefit is Facebook Messenger is far-reaching. Automation combined with the larger size of social media audiences increases the reach of this marketing format. Chatbots also give you the option to ask users if they would like to be reached through Facebook Messenger versus comments.

Finally, Messenger also reduces the number of customer services inquiries. Chatbots have the ability to automate responses to customers' most frequently asked questions -- versus offering a costly instant chat service. This can alleviate some of the pressure on your business to respond instantly to customers.

Click play to learn more about marketing through Facebook Messenger.

Related: Solve Your Most Bothersome Facebook Campaign Problems With These Tips

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Ben Angel

Entrepreneur Network Contributor

Tackle AI's toughest questions with Ben Angel, mapping the business terrain for 20 years. Master the AI landscape and reach peak productivity and profits with insights from his latest work, "The Wolf is at The Door — How to Survive and Thrive in an AI-Driven World." Click here to download your 'Free AI Success Kit' and get your free chapter from his latest book today.

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