Chatbots

Artificial Intelligence

4 Ways You Can Use AI to Enhance Every Step of the Customer Journey

For artificial intelligence to work effectively, you need to have a strong data foundation.
Marketing

When Your Customers Are Talking, Quiet Your Brand Voice and Listen.

"Brand voice" is an important concept for maintaining message consistency but it is not more important than your customers.
Innovation

3 Essentials for Safeguarding Against Sloppy Product Execution

Nobody sets out to do poor work. Procedures are how you avoid mistakes you can't afford.
Artificial Intelligence

Is AI Really the Future of User Interface?

Some experts think AI's biggest impact will be in the much more sophisticated way we interface with our computers in the future.
Customer Service

Research Finds the IRS Gives Better Customer Service Than Most Apps

A simple yes-or-no tech question was posed to 100 well known apps. Most never answered.
Artificial Intelligence

6 Critical Questions to Help Businesses Cut Through the AI Hype

Don't buy an artificial-intelligence 'solution' just because you can. Ask how AI's strengths align with your company goals and supplement other resources.
Artificial Intelligence

3 Fundamental Ways Machine Learning Will Change Business in 2018

We aren't talking about losing jobs, we're talking about more effective use of human talent.
Facebook Messenger

Facebook Messenger's New Tools Are Game-Changing for Marketers

With the release of Customer Chat, brands can take advantage of their websites and acquire new customers for free.
Content Marketing

The Secret to Successful Content-Marketing In 2018 Is Having a Strategy, So Get One.

Content-marketing is the most powerful engine driving sales, but few businesses have a plan.
Chatbots

10 Chatbot Conversation-Builder Tips

A well designed chatbot can increase brand awareness, and in turn, sales.
Artificial Intelligence

5 Ways to Make AI Work for Your Organization

Leaderships needs to understand technology before companies attempt to capitalize on its potential.
Chatbots

10 Ways AI and Chatbots Reduce Business Risks

Chatbots are powerful tools that can have a positive impact on companies of all sizes.
Artificial Intelligence

Could AI Developments Get Out of Hand? Have They Already?

Fear not the killer robot, at least in your business AI applications, but plenty can go wrong that is a lot less dramatic.
Artificial Intelligence

Learning to Work With Robots Is How You Can Save Your Job

You aren't likely to be replaced by artificial intelligence but you could be replaced by somebody who does the job better using artificial intelligence.
Chatbots

4 Essentials for Building a Well Mannered Customer-Service Chatbot

If your chatbot is aggravating customers, human error is to blame.
My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.