Netflix

BY Carol Tice

Where is the line between being responsive to customers' needs, and simply letting customers call the shots?

Five Small Business Lessons from Netflix's Qwikster Split

BY Carol Tice

Customers were downright irate when Netflix announced it would separate its DVD and streaming offerings. Here are some lessons to take away from that business bungle.

Small Business Lessons from Netflix's Pricing Debacle

BY Carol Tice

Movie-rental company Netflix raised its prices last week, and its customers have set the Internet aflame with their ire. Here are six lessons for business owners from this pricing debacle.

A Vibe of Brilliance

BY Amy Cosper