Turn Negativity Into Positivity With These Communication Strategies

Word choices can make all the difference when dealing with conflict.
VIP Contributor
2 min read
Opinions expressed by Entrepreneur contributors are their own.

In this video, Entrepreneur Network partner Jack Canfield explains how to react and deal with a challenging person. You can use three "A" tactics to rise above conflicts:

  1. Agreement.
  2. Apology.
  3. Action.

If a customer confronts you with negative energy, the best course of action is often to concede you made a mistake, offer your apologies and then take action to resolve the situation. 

Another language tip? Avoid using apathetic words and phrases, such as, "There's nothing I can do about this situation."

Click the video to hear more tips on creating handling tough social situations with smart language.

Related: How the Law of Attraction Can Help You Pinpoint What You Want

Entrepreneur Network is a premium video network providing entertainment, education and inspiration from successful entrepreneurs and thought leaders. We provide expertise and opportunities to accelerate brand growth and effectively monetize video and audio content distributed across all digital platforms for the business genre.

EN is partnered with hundreds of top YouTube channels in the business vertical. Watch video from our network partners on demand on RokuApple TV and the Entrepreneur App available on iOS and Android device

 

More from Entrepreneur

Get heaping discounts to books you love delivered straight to your inbox. We’ll feature a different book each week and share exclusive deals you won’t find anywhere else.
Jumpstart Your Business. Entrepreneur Insider is your all-access pass to the skills, experts, and network you need to get your business off the ground—or take it to the next level.
Are you paying too much for business insurance? Do you have critical gaps in your coverage? Trust Entrepreneur to help you find out.

Latest on Entrepreneur