"Focusing on customer service, which enabled us to develop a loyal customer base, and hiring the best and brightest people"
"Every time we see a news report which references our software or a customer catching a criminal or an improvement in health and safety, we feel we are successful."
""Hire slowly, fire quickly." We are very selective and cautious in hiring, and constantly monitor performance."
"In 2006 we transitioned from short-term contracts (one year or less) to multi-year contracts."